Jump to: navigation, search

9.0.027.02

CX Contact Release Notes


CX Contact is part of 9.x starting in 9.0.000.06.
Release Date Release Type Restrictions AIX Linux Mac Solaris Windows
08/30/21 General Under Shipping Control X


Helpful Links

Releases Info

Product Documentation

Genesys Products


What's New

This release includes the following new features and enhancements:

  • CX Contact now supports Genesys Configuration Server for single tenants. (CLOUDCON-13797)
  • CX Contact now supports Customizable Attempt Rules where custom Java Script expressions could be provided as an optional part of the Attempt Rule. (CLOUDCON-13569)



Resolved Issues

This release contains the following resolved issues:


When CX Contact runs suppression automation with the Append type Append and Update and uploads a list with 0 records, it no longer sets the number of suppression list records to 0. (CLOUDCON-13900)


The configuration for External Pre-dial Validation Rules is now corrected and works as expected. Previously, external pre-dial validation was not working after an upgrade to the 9.0.026.03 version of CX Contact. (CLOUDCON-13886)


The CX Contact UI is improved by providing dynamic port allocation, enabling users to set Number of ports to 0 at the Campaign level. Previously, users could not set Number of ports to 0 at the Campaign level. Also, when users set Number of ports to 0 at the Campaign Template level, the Campaign Group did not inherit the 0 value from the template. (CLOUDCON-13830)



Upgrade Notes

No special procedure is required to upgrade to release 9.0.027.02.

This page was last edited on September 29, 2021, at 18:10.
Comments or questions about this documentation? Contact us for support!