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API Events

Once you've registered your own plugin on the bus, you can subscribe and listen for published events. Below we'll quickly register a new plugin on the bus using the global bus object.

The global bus object is a debug tool. When implementing Widgets on your own site, do not use the global bus object to register your custom plugins. Instead, see Widgets Extensions for more information about extending Genesys Widgets.

var oMyPlugin = window._genesys.widgets.bus.registerPlugin('MyPlugin');

oMyPlugin.subscribe('Callback.ready', function(e){});

Name Description Data Introduced / Updated
opened The Callback widget has appeared on screen. metadata
ready The Callback widget is initialized and ready to accept commands. n/a
started When the user has started filling out the Callback widget form or auto pre-filled it. metadata
submitted When the user has submitted the form. metadata
completed When the Callback widget form is submitted successfully. metadata
cancelled When the user has abandoned the interaction by closing the Callback widget before scheduling a callback. metadata
closed The Callback widget has been removed from the screen. metadata

This page was last edited on September 26, 2018, at 19:59.
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