SendMessage

• Configuration
• Localization
• API Commands
• API Events

Overview

The SendMessage Widget provides a form for sending a message directly to customer service. Like an email, you can write a subject, body, and attach files. After sending your message an agent will respond back to the email provided.

Usage

SendMessage can be launched manually by the following methods:

• Calling the command "SendMessage.open"
• Configuring ChannelSelector to show SendMessage as a channel
• Enabling the built-in SendMessage launcher button that appears on the right side of the screen
• Create your own custom button or link to open SendMessage (using the "SendMessage.open" command)

Deployment Notes

SendMessage Service Configuration in GMS

In order to configure your SendMessage service in GMS, please follow these instructions.

Customization

All text shown in the SendMessage Widget is fully customizable and localizable by adding entries into your configuration and localization options.

SendMessage supports themes. You may create and register your own themes for Genesys Widgets.

Namespace

Send Message plugin has the following namespaces tied-up with each of the following types.

Type	Namespace
Configuration	sendmessage
i18n - Localization	sendmessage
CXBus - API Commands & API Events	SendMessage
CSS	.cx-send-message

Mobile Support

SendMessage supports both desktop and mobile devices. Like all Genesys Widgets, there are two main modes: Desktop & Mobile. Desktop is employed for monitors, laptops, and tablets. Mobile is employed for smartphones. When a smartphone is detected, SendMessage switches to special fullscreen templates that are optimized for both portrait and landscape orientations.

Switching between desktop and mobile mode is done automatically by default. You may configure Genesys Widgets to switch between Desktop and Mobile mode manually if necessary.

Screenshots

"Dark" Theme

• 

  Desktop docked view

• 

  Mobile fullscreen view in portrait orientation

• 

  Mobile fullscreen view in landscape orientation

"Light" Theme

• 

  Desktop docked view

• 

  Mobile fullscreen view in portrait orientation

• 

  Mobile fullscreen view in landscape orientation