Jump to: navigation, search

Configuration

Description

cx-chat-deflection uses '_genesys.widgets.knowledgecenter' configuration namespace and has connection and chat-deflection options.

Example

window._genesys.widgets.knowledgecenter = {
	deflection:{
		enabled:true,
		agentTranscript:'readable'
	}
}

Options

Name Type Description Default Required
enabled boolean Enables/disables chat deflection functionality. Can be changed programmatically using enable/disable commands of the widget. true
agentTranscript string Defines how the Knowledge Center responses will be stored in chat transcript. Valid values: none, readable (default) readable
workspace.enabled boolean Enables/disables context data of chat deflection to be attached to the chat interaction user data. This data is consumed by Workspace to show agent information about knowledge session
Note: available since 8.5.004.19
true
workspace.sessionKey string User data key that will contain knowledge session id associated with the deflection session. Valid values: valid user data key name
Note: available since 8.5.004.19
gks_session
workspace.languageKey string User data key that will contain language id associated with the deflection session. Valid values: valid user data key name
Note: available since 8.5.004.19
gks_lang
workspace.questionKey string User data key that will contain last searched question. Valid values: valid user data key name
Note: available since 8.5.004.19
gks_question
reporting.enabled boolean Enables/disables chat deflection progress status to be attached to the chat interaction user data. This data can be used in reporting to analyze deflection sessions and their outcomes
Note: available since 8.5.004.19
true

Feedback

Comment on this article:

blog comments powered by Disqus
This page was last modified on June 7, 2018, at 10:24.