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API Events

Once you've registered your own plugin on the bus, you can subscribe and listen for published events. Below we'll quickly register a new plugin on the bus using the global bus object.

The global bus object is a debug tool. When implementing Widgets on your own site, do not use the global bus object to register your custom plugins. Instead, see Widgets Extensions for more information about extending Genesys Widgets.

var oMyPlugin = window._genesys.widgets.bus.registerPlugin('MyPlugin');

oMyPlugin.subscribe('WebChat.ready', function(e){ /* sample code */ });

Name Description Data Introduced / Updated
ready WebChat is initialized and ready to accept commands. n/a
opened The WebChat widget has appeared on screen. Metadata
started The WebChat has successfully started. Metadata
submitted The user has submitted the form. Metadata
rejected When the chat session fails to start. Typically due to form validation or network errors. Metadata
completed The Chat session ended after agent is successfully connected to WebChat. Metadata
cancelled The Chat session ended before agent is connected to WebChat. Metadata
closed The WebChat widget has been removed from the screen. Metadata
minimized The WebChat widget has been changed to a minimized state. n/a
unminimized The WebChat widget has been restored from a minimized state to the standard view. n/a
messageAdded When a message is added to the transcript, this event will fire. Returns an object containing two properties: 'data' and 'html'. 'data' contains the JSON data for the message, while 'html' contains a reference to the visible message inside the chat transcript.

This page was last edited on September 6, 2019, at 16:28.
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