Contents
ClickToCall
Introduced: 9.0.001.04
Overview
The ClickToCall Widget allows customers to request a phone number to dial-in to customer service, and supports initiating the call by a single click on the button.
Usage
The ClickToCall widget can be launched manually by the following methods:
Customization
All text shown in the ClickToCall Widget is fully customizable and localizable by adding entries into your configuration and localization options.
ClickToCall supports themes. You may create and register your own themes for Genesys Widgets.
Namespace
ClickToCall plugin has the following namespaces tied-up with each of the following types.
| Type | Namespace |
|---|---|
| Configuration | clicktocall |
| i18n - Localization | clicktocall |
| CXBus - API Commands & API Events | ClickToCall |
| CSS | .cx-clicktocall |
Mobile Support
ClickToCall has full mobile support in both landscape and portrait modes, as well as being able to click the displayed phone number to dial it.
Screenshots
"Dark" Theme
Desktop docked view showing the default form
Desktop view showing the custom form with phone number pre-filled
Desktop view showing the phone number, access code and expiration timer
Desktop view showing the phone number expiration message
Mobile portrait view showing the default form
Mobile landscape view showing the phone number, access code and expiration timer
"Light" Theme
Desktop docked view showing the default form
Desktop view showing the custom form with phone number pre-filled
Desktop view showing the phone number, access code and expiration timer
Desktop view showing the phone number expiration message
Mobile portrait view showing the default form
Mobile landscape view showing the phone number, access code and expiration timer
