Tenants are businesses whose customer interactions are enabled or enhanced through services offered by a third party, typically a telecommunications service provider. From an architectural standpoint, however, most of the hardware and software that Tenants use to enable or enhance those interactions belong to the service provider.
From a functional standpoint, each Tenant in a hierarchical multi-tenant environment is a contact center (single or multi-site) completely equipped to process customer interactions. In a hierarchical multi-tenant environment, at any given time, Genesys Administrator Extension displays only those hardware and software resources belonging to a particular Tenant within that environment.
Allocation of Resources
Some of these hardware and software resources are allocated to each Tenant separately (for example, the telephony extensions and queues of a switching system).
Other resources are shared by the Tenants; these resources process customer interactions for some or all of the Tenants simultaneously (for example, the control and signaling devices of a switching system, and service control points of the public telephone network).
The configuration objects that describe both types of resources are allocated to Tenants accordingly.
Normally, the Tenants that are visible depends on which Tenant is selected in the Tenant Directory of Configuration Manager. When set to Environment, the User is able to see all Tenants. If another Tenant is selected, the User can view only that Tenant and any existing child Tenants.
If the User is using the Quick Filter field, all Tenants to which the User has access are searched. If the User does not have access to the Environment (root) Tenant, it is not displayed.
The Tenants list shows the Tenants that are in your environment.
Configuration Manager respects tenancy permission settings. You can access only those objects that you have been granted permissions and privileges to access.
You can filter the contents of this list by typing the name or partial name of an object in the Quick Filter field.
To create a new Tenant object, click New. To view or edit details of an existing object, click the name of the object, or click the check box beside an object and click Edit. You must click a Tenant to access functions to copy the Tenant, delete the Tenant, or to enable or disable the Tenant.
Hierarchical Multi-Tenant Structure
The structure of a hierarchical multi-tenant structure can contain an unlimited number of levels. This configuration environment serves the needs of every company in the hierarchy.
In any multi-tenant environment, when you run Genesys Administrator Extension for the first time after the Configuration Database initialization, you can only view the Environment Tenant. When you register a new Tenant in the Configuration Database, the Configuration Layer automatically creates all the folders necessary to support resource allocation and configuration data entry for this Tenant.
Refer to the Genesys Security Deployment Guide for information about how permissions are inherited in a hierarchical multi-tenant structure.
Modifying the Hierarchical Multi-Tenant Structure
To rearrange Tenants between parent Tenants in the structure, modify the Parent Tenant field for the Tenant object that you want to move.