Receive a Previously Scheduled Callback

At the pre-designated time, assuming the agent is available to take a call, Agent Voice Portal will present the callback in a Preview state.

Important

Preview calls use the settings of the agent group.

To receive a Previously Scheduled Callback while in the Preview state:

1. While on the Call Information screen in a preview state, click the Launch Call button.

A confirmation dialog appears

2. Click Launch Call.
3. Follow the normal call workflow through the Launching state.

The call will be connected with a live person, received by an answering machine, or the agent will receive an alert noting an unsuccessful call.

More about Scheduled Followups

Learn more about Scheduled Followups in the following sections of the Help:

Agent Voice Portal

• About Scheduled Followups
• Schedule and manage a followup
• Using the Manual Dial screen

Account Manager

• Scheduled Followups

Reports

• Scheduled Followups Detail report

Enterprise Settings (Manual Dial Settings)

• Allow agents to schedule followups