Genesys 7.6 Product Interoperability with T-Servers

This page describes the interoperability of Genesys 7.6 products with various T-Servers.

Symbol/Term	Definition
yes	The given version of the product is compatible with specified version of T-Servers.
no	The given version of the product is not compatible with specified version of T-Servers.
-	Placeholder; waiting further information.
n/a	Not applicable.
EOS	Product and/or version reached End of Support (EOS) and is no longer supported by Genesys. Contact your Genesys representative for more information.

Genesys 7.6 Products	Versions of T-Server
	7.6	8.0	8.1	Conditions/Limitations
Desktops and Gplus Adapters
Genesys Desktop	yes	yes	yes
Genesys Desktop .NET Toolkit	EOS	EOS	EOS
Gplus Adapter for Microsoft Dynamics CRM	yes	yes	-
Framework
Network T-Servers	yes	yes	yes
SIP Server	yes	yes	yes
T-Servers	yes	yes	yes
Multi-Channel
intelligent Workload Distribution (iWD)	yes	n/a	n/a	8.x releases do not depend on T-Server.
Outbound Contact
Outbound Contact	yes	yes	yes
Reporting
Genesys Info Mart (GIM)	yes	yes	yes
Interaction Concentrator (ICON)	yes	yes	yes
Real-Time Metrics Engine (RTME)	yes	yes	yes
Routing
Universal Routing	yes	yes	yes
SDKs
Interaction SDK	yes	yes	yes	For T-Servers 8.0, support begins with Interaction SDK 7.6.2+. For T-Servers 8.1, support begins with Interaction SDK 7.6.4+. Note: Interaction SDK values also apply to Genesys Integration Server, which was merged into Interaction SDK with release 7.2.
Platform SDK	yes	yes	yes
Other Products
Genesys Enterprise Telephony Software (GETS)	yes	yes	yes	Genesys announced End of Life (EOL) in October 2012. GETS reaches End of Support (EOS) on April 30, 2015.
Expert Contact	yes	yes	-