Interoperability between Workspace Desktop Edition 8.5 and other Genesys Products
This page provides interoperability information for Workspace Desktop Edition 8.5 with Genesys products from release 7.6 through 8.5..
Servers/Applications | Releases | Conditions/ Limitations | |||||
---|---|---|---|---|---|---|---|
7.6 | 8.0 | 8.1 | 8.5 | 9.0 | 9.1 | ||
Configuration Server | Not Supported | Supported | Supported | Supported | Not Applicable | Not Applicable | For release 8.0, supported for Configuration Server 8.0.2+ |
Genesys Administrator | Not Applicable | Supported | Supported | Not Applicable | Not Applicable | Not Applicable | For release 8.0, supported for Genesys Administrator 8.0.2+ |
Genesys Administrator Extension | Not Applicable | Not Applicable | Not Supported | Not Supported | Not Applicable | Not Applicable | For releases 8.1 and 8.5, Genesys Administrator Extension does not support importing metadata into the template. |
Genesys Agent Scripting | Not Supported | Not Supported | Supported | Not Applicable | Not Applicable | Not Applicable | |
Genesys Chat | Not Supported | Supported | Supported | Not Applicable | Not Applicable | Not Applicable | |
Genesys Co-browse | Not Applicable | Not Applicable | Supported | Supported | Supported | Not Applicable | |
Genesys E-mail | Not Supported | Supported | Supported | Supported | Not Applicable | Not Applicable | |
Genesys Knowledge Center | Not Supported | Not Supported | Not Supported | Supported | Not Applicable | Not Applicable | |
Genesys Mobile Services | Not Applicable | Not Applicable | Not Applicable | Supported | Not Applicable | Not Applicable | Workspace Desktop Edition (WDE) supports Genesys Callback using GMS version 8.5.102 or higher. |
Genesys Quality Management | Not Applicable | Not Applicable | Supported | Not Applicable | Not Applicable | Not Applicable | |
Genesys SMS | Not Supported | Supported | Supported | Not Applicable | Not Applicable | Not Applicable | |
Genesys Web Callback | Not Supported | Supported | Supported | Not Applicable | Not Applicable | Not Applicable | |
Genesys Web Engagement | Not Applicable | Not Applicable | Supported | Not Applicable | Not Applicable | Not Applicable | |
intelligent Workload Distribution | Not Applicable | Supported | Supported | Supported | Not Applicable | Not Applicable | |
Outbound Contact | Supported | Supported | Supported | Not Applicable | Not Applicable | Not Applicable | |
RTME (Stat Server) | Supported | Supported | Supported | Supported | Not Applicable | Not Applicable | |
SIP Server | Supported | Supported | Supported | Not Applicable | Not Applicable | Not Applicable | |
Social Media Engagement | Not Applicable | Not Supported | Supported | Supported | Not Applicable | Not Applicable | |
T-Server | Supported | Supported | Supported | Not Applicable | Not Applicable | Not Applicable | |
Universal Contact Server (UCS) | Not Supported | Supported | Supported | Supported | Not Applicable | Supported | The Contact Identification algorithm in UCS was reworked and may impact suggested Contacts and Contact Identification in Workspace Desktop Edition. Please see Contact Identification in the UCS 9.1 documentation for information. |
This page was last edited on January 7, 2019, at 18:04.
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