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Interoperability between Workspace Desktop Edition 8.5 and other Genesys Products

This page provides interoperability information for Workspace Desktop Edition 8.5 with Genesys products from release 7.6 through 8.5..

Servers/Applications Releases Conditions/ Limitations
7.6 8.0 8.1 8.5 9.0 9.1
Configuration Server Not Supported Supported Supported Supported Not Applicable Not Applicable For release 8.0, supported for Configuration Server 8.0.2+
Genesys Administrator Not Applicable Supported Supported Not Applicable Not Applicable Not Applicable For release 8.0, supported for Genesys Administrator 8.0.2+
Genesys Administrator Extension Not Applicable Not Applicable Not Supported Not Supported Not Applicable Not Applicable For releases 8.1 and 8.5, Genesys Administrator Extension does not support importing metadata into the template.
Genesys Agent Scripting Not Supported Not Supported Supported Not Applicable Not Applicable Not Applicable
Genesys Chat Not Supported Supported Supported Not Applicable Not Applicable Not Applicable
Genesys Co-browse Not Applicable Not Applicable Supported Supported Supported Not Applicable
Genesys E-mail Not Supported Supported Supported Supported Not Applicable Not Applicable
Genesys Knowledge Center Not Supported Not Supported Not Supported Supported Not Applicable Not Applicable
Genesys Mobile Services Not Applicable Not Applicable Not Applicable Supported Not Applicable Not Applicable Workspace Desktop Edition (WDE) supports Genesys Callback using GMS version 8.5.102 or higher.
Genesys Quality Management Not Applicable Not Applicable Supported Not Applicable Not Applicable Not Applicable
Genesys SMS Not Supported Supported Supported Not Applicable Not Applicable Not Applicable
Genesys Web Callback Not Supported Supported Supported Not Applicable Not Applicable Not Applicable
Genesys Web Engagement Not Applicable Not Applicable Supported Not Applicable Not Applicable Not Applicable
intelligent Workload Distribution Not Applicable Supported Supported Supported Not Applicable Not Applicable
Outbound Contact Supported Supported Supported Not Applicable Not Applicable Not Applicable
RTME (Stat Server) Supported Supported Supported Supported Not Applicable Not Applicable
SIP Server Supported Supported Supported Not Applicable Not Applicable Not Applicable
Social Media Engagement Not Applicable Not Supported Supported Supported Not Applicable Not Applicable
T-Server Supported Supported Supported Not Applicable Not Applicable Not Applicable
Universal Contact Server (UCS) Not Supported Supported Supported Supported Not Applicable Supported The Contact Identification algorithm in UCS was reworked and may impact suggested Contacts and Contact Identification in Workspace Desktop Edition. Please see Contact Identification in the UCS 9.1 documentation for information.
This page was last modified on January 7, 2019, at 11:04.

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