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Interoperability between Interaction Workspace 8.1 and other Genesys Products

This page provides interoperability information for Interaction Workspace 8.1.4 with Genesys products from release 7.6 through 8.5..


Servers/Applications Releases Conditions/ Limitations
7.6 8.0 8.1 8.5
Configuration Server Not Supported Supported Supported Supported
  • Interactive Workspace 8.1.x does not support the multi-language feature of Configuration Server 8.5.
  • For release 8.0, supported for Configuration Server 8.0.2+
Genesys Administrator Not Applicable Supported Supported Not Applicable For release 8.0, supported for Genesys Administrator 8.0.2+
Genesys Administrator Extension Not Applicable Not Applicable Not Supported Not Supported
Genesys Agent Scripting Not Supported Not Supported Supported Not Applicable
Genesys Chat Not Supported Supported Supported Supported (see condition) Interaction Workspace 8.1 is interoperable with Genesys Chat 8.5 if the Chat Server send-typing-notice-back option is enabled.
Genesys Co-browse Not Applicable Not Applicable Supported Not Supported
Genesys E-mail Not Supported Supported Supported Supported
Genesys SMS Not Supported Supported Supported Supported
Genesys Quality Management Not Applicable Not Applicable Supported Not Applicable
Genesys Web Callback Not Supported Supported Supported Not Applicable
Genesys Web Engagement Not Applicable Not Applicable Supported Not Applicable
intelligent Workload Distribution Not Applicable Supported Supported Not Supported
Outbound Contact Supported Supported Supported Not Applicable
RTME (Stat Server) Supported Supported Supported Supported
SIP Server Supported Supported Supported Not Applicable
Social Media Engagement Not Applicable Not Supported Supported Not Supported
T-Server Supported Supported Supported Not Applicable
Universal Contact Server (UCS) Not Supported Supported Supported Supported
This page was last edited on September 20, 2018, at 18:05.

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