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7.0 to 7.5 Interoperability with Configuration Layer Environment

This page describes the interoperability for Genesys 7.0 to 7.5 products with Configuration Layer Environment for Genesys products that are still supported.


Symbol/Term Definition
yes
Version of the product is compatible with specified version of Configuration Layer.
no
Version of the product is not compatible with specified version of Configuration Layer.

7.0 to 7.5 Interoperability with Configuration Layer Environment

Important
If your product and/version is not listed here, it reached End of Support. Contact your Genesys representative for further details.
Products Configuration Layer Environment Conditions/ Limitations
7.6 8.0 8.1 8.5
7.0 Products
Gplus Adapter for Siebel CRM Contact Customer Care for interoperability information. Formerly called Gplus Adapter for Siebel 7.
Voice Treatment Option (VTO) yes yes yes no
7.1 Products
Genesys Enterprise Telephony Software (GETS) yes yes yes no Genesys announced End of Life (EOL) in October 2012. GETS reaches End of Support (EOS) on April 30, 2015. Contact Customer Care about any interoperability questions before then.
Gplus Adapter for SAP Data Access Component Contact Customer Care for interoperability information.
Gplus Adapter for SAP ERP Contact Customer Care for interoperability information.
Gplus Adapter for SAP ICI Multi-Channel Contact Customer Care for interoperability information.
Gplus Adapter for Siebel CRM Contact Customer Care for interoperability information.
Voice Callback (VCB) yes yes no no
7.2 Products
Genesys Agent Scripting yes yes yes no Works with Genesys Agent Desktop 7.5/7.6 starting from 7.2.1.
Genesys Enterprise Telephony Software (GETS) yes yes yes no Genesys announced End of Life (EOL) in October 2012. GETS reaches End of Support (EOS) on April 30, 2015. Contact Customer Care about any interoperability questions before then.
Genesys Adapter for Siebel CRM Contact Customer Care for interoperability information.
Load Distribution Server yes yes yes yes
Reporting Templates yes no no no
7.5 Products
CCPulse+ yes yes yes
Genesys Enterprise Telephony Software (GETS) yes yes yes no Genesys announced End of Life (EOL) in October 2012. GETS reaches End of Support (EOS) on April 30, 2015. Contact Customer Care about any interoperability questions before then.
Gplus Adapter for SAP Analytics Contact Customer Care for interoperability information.
Gplus Adapter for SAP ICI Multi-Channel Contact Customer Care for interoperability information.
Gplus Adapter for Siebel CRM Contact Customer Care for interoperability information. Formerly called Gplus Adapter for Siebel 7.
Gplus Campaign Synchronization Adapter for SAP Contact Customer Care for interoperability information.
HA Proxy yes yes yes yes
Network SIP Server yes yes yes yes
This page was last modified on September 20, 2018, at 11:05.

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