7.0 to 7.5 Interoperability with Configuration Layer Environment
This page describes the interoperability for Genesys 7.0 to 7.5 products with Configuration Layer Environment for Genesys products that are still supported.
| Symbol/Term | Definition |
|---|---|
| Version of the product is compatible with specified version of Configuration Layer. | |
| Version of the product is not compatible with specified version of Configuration Layer. |
7.0 to 7.5 Interoperability with Configuration Layer Environment
Important
If your product and/version is not listed here, it reached End of Support. Contact your Genesys representative for further details.| Products | Configuration Layer Environment | Conditions/ Limitations | |||||||
|---|---|---|---|---|---|---|---|---|---|
| 7.6 | 8.0 | 8.1 | 8.5 | ||||||
| 7.0 Products | |||||||||
| Gplus Adapter for Siebel CRM | Contact Customer Care for interoperability information. | Formerly called Gplus Adapter for Siebel 7. | |||||||
| Voice Treatment Option (VTO) | yes | yes | yes | no | |||||
| 7.1 Products | |||||||||
| Genesys Enterprise Telephony Software (GETS) | yes | yes | yes | no | Genesys announced End of Life (EOL) in October 2012. GETS reaches End of Support (EOS) on April 30, 2015. Contact Customer Care about any interoperability questions before then. | ||||
| Gplus Adapter for SAP Data Access Component | Contact Customer Care for interoperability information. | ||||||||
| Gplus Adapter for SAP ERP | Contact Customer Care for interoperability information. | ||||||||
| Gplus Adapter for SAP ICI Multi-Channel | Contact Customer Care for interoperability information. | ||||||||
| Gplus Adapter for Siebel CRM | Contact Customer Care for interoperability information. | ||||||||
| Voice Callback (VCB) | yes | yes | no | no | |||||
| 7.2 Products | |||||||||
| Genesys Agent Scripting | yes | yes | yes | no | Works with Genesys Agent Desktop 7.5/7.6 starting from 7.2.1. | ||||
| Genesys Enterprise Telephony Software (GETS) | yes | yes | yes | no | Genesys announced End of Life (EOL) in October 2012. GETS reaches End of Support (EOS) on April 30, 2015. Contact Customer Care about any interoperability questions before then. | ||||
| Genesys Adapter for Siebel CRM | Contact Customer Care for interoperability information. | ||||||||
| Load Distribution Server | yes | yes | yes | yes | |||||
| Reporting Templates | yes | no | no | no | |||||
| 7.5 Products | |||||||||
| CCPulse+ | yes | yes | yes | ||||||
| Genesys Enterprise Telephony Software (GETS) | yes | yes | yes | no | Genesys announced End of Life (EOL) in October 2012. GETS reaches End of Support (EOS) on April 30, 2015. Contact Customer Care about any interoperability questions before then. | ||||
| Gplus Adapter for SAP Analytics | Contact Customer Care for interoperability information. | ||||||||
| Gplus Adapter for SAP ICI Multi-Channel | Contact Customer Care for interoperability information. | ||||||||
| Gplus Adapter for Siebel CRM | Contact Customer Care for interoperability information. | Formerly called Gplus Adapter for Siebel 7. | |||||||
| Gplus Campaign Synchronization Adapter for SAP | Contact Customer Care for interoperability information. | ||||||||
| HA Proxy | yes | yes | yes | yes | |||||
| Network SIP Server | yes | yes | yes | yes | |||||
This page was last edited on September 20, 2018, at 18:05.
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