Interoperability for Genesys Administrator Extension
This page describes the interoperability for Genesys Administrator Extension Plugins.
Interoperability for Genesys Administrator Extension Plugins
|Interoperability for Genesys Administrator Extension (GAX)|
|Plugin Name||GAX 8.5 Interoperability and Compatibility||GAX 9.0 Interoperability and Compatibility||Conditions/Limitations|
Please note that support for this plugin begins with:
|Genesys Knowledge Center||Yes||No||
|GIR Recording||Yes||Yes||This is the call-recording plugin.|
|GVP Reporting||Yes||Yes||Support begins with Genesys Administrator Extension 22.214.171.124 (or later).|
|Interaction Server Cluster||No||Yes|
|Log File Management Tool||No||No||This tool is developed/maintained by Customer Care.|
|LRM Reporting||Yes||No||License Reporting Manager is no longer supported and will enter the End of Life track sometime in 2019.|
|Privacy Manager||Yes||Yes||Please note that support for this plugin begins with:
|Pulse||Yes||No||Genesys Pulse 9.0 includes an embedded GAX core and no longer needs a plugin.|
|SIP Device Management||Yes||Yes|
|SIP Feature Server/Voicemail||Yes||Yes|
|Web Engagement||Yes||No||Version 8.1.1 is not supported. As of Genesys Web Engagement 8.5.1, GAX is decoupled from Genesys Web Engagement and no longer needs a plugin.
This page was last modified on September 11, 2019, at 02:51.