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Interoperability for Genesys Administrator Extension

This page describes the interoperability for Genesys Administrator Extension Plugins.

Interoperability for Genesys Administrator Extension Plugins

Interoperability for Genesys Administrator Extension (GAX)
Plugin Name GAX 8.5 Interoperability and Compatibility GAX 9.0 Interoperability and Compatibility Conditions/Limitations
eServices Manager Yes Yes

Please note that support for this plugin begins with:

  • Genesys Administrator Extension 8.5.210.10
  • Universal Contact Server 8.5.100.07
Genesys Knowledge Center Yes No
  • GAX 9.0: Genesys Knowledge Center developed its own stand-alone product. As such, there is no plugin for GAX 9.0.
  • GAX 8.5: Supported for Genesys Knowledge Center Plugin for Administrator 8.5.1 - 8.5.3.


GIM Manager Yes Yes
GIR Recording Yes No This is the call-recording plugin.
GVP Reporting Yes Yes Support begins with Genesys Administrator Extension 8.5.220.20 (or later).
iWD Yes Yes
Interaction Server Cluster No Yes
Log File Management Tool No No This tool is developed/maintained by Customer Care.
LRM Reporting Yes No License Reporting Manager is no longer supported and will enter the End of Life track sometime in 2019.
Privacy Manager Yes Yes Please note that support for this plugin begins with:
  • Genesys Administrator Extension 8.5.210.14
  • Universal Contact Server 8.5.200.08
  • Classification Server 8.5.100.08
  • Chat Server 8.5.103, to create your own rules with Privacy Manager
Pulse Yes No Genesys Pulse 9.0 includes an embedded GAX core and no longer needs a plugin.
SIP Device Management Yes Yes
SIP Feature Server/Voicemail Yes Yes
Web Engagement Yes No Version 8.1.1 is not supported. As of Genesys Web Engagement 8.5.1, GAX is decoupled from Genesys Web Engagement and no longer needs a plugin.


This page was last modified on June 26, 2019, at 00:35.

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