Interoperability for Genesys Administrator Extension

This page describes the interoperability for Genesys Administrator Extension Plugins.

Interoperability for Genesys Administrator Extension Plugins

Interoperability for Genesys Administrator Extension (GAX)
Plugin Name	GAX 8.5 Interoperability and Compatibility	GAX 9.0 Interoperability and Compatibility	Conditions/Limitations
eServices Manager	Yes	Yes	Please note that support for this plugin begins with: Genesys Administrator Extension 8.5.210.10 Universal Contact Server 8.5.100.07
Genesys Knowledge Center	Yes	No	GAX 9.0: Genesys Knowledge Center developed its own stand-alone product. As such, there is no plugin for GAX 9.0. GAX 8.5: Supported for Genesys Knowledge Center Plugin for Administrator 8.5.1 - 8.5.3.
GIM Manager	Yes	Yes
GIR Recording	Yes	Yes	Please note the following: This is the call-recording plugin. GAX 9.0: Compatibility begins with Recording Plug-in for GAX version 8.5.096.20.
GVP Reporting	Yes	Yes	Support begins with Genesys Administrator Extension 8.5.220.20 (or later).
iWD	Yes	Yes
Interaction Server Cluster	No	Yes
Log File Management Tool	No	Yes	This tool is developed/maintained by Customer Care.
LRM Reporting	Yes	No	License Reporting Manager is no longer supported and will enter the End of Life track sometime in 2019.
Privacy Manager	Yes	Yes	Please note that support for this plugin begins with: Genesys Administrator Extension 8.5.210.14 Universal Contact Server 8.5.200.08 Classification Server 8.5.100.08 Chat Server 8.5.103, to create your own rules with Privacy Manager
Pulse	Yes	No	Genesys Pulse 9.0 includes an embedded GAX core and no longer needs a plugin.
SIP Device Management	Yes	Yes
SIP Feature Server/Voicemail	Yes	Yes
Web Engagement	Yes	No	Version 8.1.1 is not supported. As of Genesys Web Engagement 8.5.1, GAX is decoupled from Genesys Web Engagement and no longer needs a plugin.