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Interoperability for Genesys Administrator Extension

This page describes the interoperability for Genesys Administrator Extension Plugins.

Interoperability for Genesys Administrator Extension Plugins

Interoperability for Genesys Administrator Extension (GAX)
Plugin Name Plugin Version GAX 8.5 Interoperability and Compatibility GAX 9.0 Interoperability and Compatibility Conditions/Limitations
eServices Manager 8.5 - 8.5.2 Yes No

Please note that support for this plugin begins with:

  • Genesys Administrator Extension 8.5.210.10
  • Universal Contact Server 8.5.100.07
8.5.3 No Yes
Genesys Knowledge Center 8.5 Yes No
  • GAX 9.0: Genesys Knowledge Center developed its own stand-alone product. As such, there is no plugin for GAX 9.0.
  • GAX 8.5: Supported for Genesys Knowledge Center Plugin for Administrator 8.5.1 - 8.5.3.
GIM Manager 8.1 Yes No
8.5 Yes Yes
GIR Recording 8.5 Yes No This is the call-recording plugin.
9.0 No No
GVP Reporting 8.5 Yes No Support begins with Genesys Administrator Extension 8.5.220.20 (or later).
9.0 No Yes
iWD 8.5 Yes No
9.0 No Yes
Interaction Server Cluster 8.5.2 No Yes
Log File Management Tool 8.5.2 No No This tool is developed/maintained by Customer Care.
LRM Reporting 8.1 Yes No License Reporting Manager is no longer supported and will enter the End of Life track sometime in 2019.
8.5 Yes No License Reporting Manager is no longer supported and will enter the End of Life track sometime in 2019.
Privacy Manager 8.5 - 8.5.2 Yes No Please note that support for this plugin begins with:
  • Genesys Administrator Extension 8.5.210.14
  • Universal Contact Server 8.5.200.08
  • Classification Server 8.5.100.08
  • Chat Server 8.5.103, to create your own rules with Privacy Manager
8.5.3 No Yes
Pulse 8.1 No No
8.5 Yes No Genesys Pulse 9.0 includes an embedded GAX core and no longer needs a plugin.
SIP Device Management 8.1 - 8.1.2 Yes No
8.1.2 No Yes
SIP Feature Server/Voicemail 8.1 - 8.1.2 Yes No
8.1.2 No Yes
Web Engagement 8.1 - 8.5 Yes No Version 8.1.1 is not supported. As of Genesys Web Engagement 8.5.1, GAX is decoupled from Genesys Web Engagement and no longer needs a plugin.
This page was last modified on April 12, 2019, at 03:07.

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