Reporting Templates and CCPulse+/CC Analyzer

This page describes the interoperability of Genesys Reporting Templates with CCPulse+/CC Analyzer.

Important

Reporting Templates 7.0 through 7.1 reached End of Support. Contact your Genesys representative if you have questions.
There is no 8.5 release of CCPulse+/CC Analyzer.
The 7.5 Reporting DVD provides the latest version of the CC Analyzer, which is version 7.2.

Symbol/Term	Definition
all	All reporting templates for the specified reporting template version are compatible with the specified solution version.
none	No reporting templates for the specified reporting template version are compatible with the specified solution version.
"specified templates"	The specified reporting templates for the specified reporting template version are those that are compatible with the specified solution version.

Reporting Templates Version	Version of CCPulse+/CC Analyzer
	7.5	7.6 (CCA only)	8.0	8.1	Conditions/Limitations
7.2	all	ERS, OCS, Voice, Web Media, E-mail, VCB, OM-Sample	ERS, OCS, Voice, Web Media, E-mail, VCB, OM-Sample	ERS, OCS, Voice, Web Media, E-mail, VCB, OM-Sample
7.6	all	ERS, OCS, Voice, Web Media, E-mail, VCB, OM-Sample	ERS, OCS, Voice, Web Media, E-mail, VCB, OM-Sample	ERS, OCS, Voice, Web Media, E-mail, VCB, OM-Sample
8.0	all	ERS, OCS, Voice, Web Media, E-mail, VCB, OM-Sample	ERS, OCS, Voice, Web Media, E-mail, VCB, OM-Sample	ERS, OCS, Voice, Web Media, E-mail, VCB, OM-Sample