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Reporting Templates and CCPulse+/CC Analyzer

This page describes the interoperability of Genesys Reporting Templates with CCPulse+/CC Analyzer.

Important
  • Reporting Templates 7.0 through 7.1 reached End of Support. Contact your Genesys representative if you have questions.
  • There is no 8.5 release of CCPulse+/CC Analyzer.
  • The 7.5 Reporting DVD provides the latest version of the CC Analyzer, which is version 7.2.
Symbol/Term Definition
all
All reporting templates for the specified reporting template version are compatible with the specified solution version.
none
No reporting templates for the specified reporting template version are compatible with the specified solution version.
"specified templates"
The specified reporting templates for the specified reporting template version are those that are compatible with the specified solution version.

Reporting Templates and CCPulse+/CC Analyzer

Reporting Templates Version Version of CCPulse+/CC Analyzer
7.5 7.6 (CCA only) 8.0 8.1 Conditions/Limitations
7.2 all ERS, OCS, Voice, Web Media, E-mail, VCB, OM-Sample ERS, OCS, Voice, Web Media, E-mail, VCB, OM-Sample ERS, OCS, Voice, Web Media, E-mail, VCB, OM-Sample
7.6 all ERS, OCS, Voice, Web Media, E-mail, VCB, OM-Sample ERS, OCS, Voice, Web Media, E-mail, VCB, OM-Sample ERS, OCS, Voice, Web Media, E-mail, VCB, OM-Sample
8.0 all ERS, OCS, Voice, Web Media, E-mail, VCB, OM-Sample ERS, OCS, Voice, Web Media, E-mail, VCB, OM-Sample ERS, OCS, Voice, Web Media, E-mail, VCB, OM-Sample
This page was last modified on September 20, 2018, at 11:05.

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