Reporting Templates and CCPulse+/CC Analyzer
This page describes the interoperability of Genesys Reporting Templates with CCPulse+/CC Analyzer.
Important
- Reporting Templates 7.0 through 7.1 reached End of Support. Contact your Genesys representative if you have questions.
- There is no 8.5 release of CCPulse+/CC Analyzer.
- The 7.5 Reporting DVD provides the latest version of the CC Analyzer, which is version 7.2.
| Symbol/Term | Definition |
|---|---|
| All reporting templates for the specified reporting template version are compatible with the specified solution version. | |
| No reporting templates for the specified reporting template version are compatible with the specified solution version. | |
| The specified reporting templates for the specified reporting template version are those that are compatible with the specified solution version. |
Reporting Templates and CCPulse+/CC Analyzer
| Reporting Templates Version | Version of CCPulse+/CC Analyzer | ||||
| 7.5 | 7.6 (CCA only) | 8.0 | 8.1 | Conditions/Limitations | |
| 7.2 | all | ERS, OCS, Voice, Web Media, E-mail, VCB, OM-Sample | ERS, OCS, Voice, Web Media, E-mail, VCB, OM-Sample | ERS, OCS, Voice, Web Media, E-mail, VCB, OM-Sample | |
| 7.6 | all | ERS, OCS, Voice, Web Media, E-mail, VCB, OM-Sample | ERS, OCS, Voice, Web Media, E-mail, VCB, OM-Sample | ERS, OCS, Voice, Web Media, E-mail, VCB, OM-Sample | |
| 8.0 | all | ERS, OCS, Voice, Web Media, E-mail, VCB, OM-Sample | ERS, OCS, Voice, Web Media, E-mail, VCB, OM-Sample | ERS, OCS, Voice, Web Media, E-mail, VCB, OM-Sample | |
This page was last edited on September 20, 2018, at 18:05.
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