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Genesys 8.0 Product Interoperability with T-Servers

This page describes the interoperability of Genesys 8.0 products with various T-Servers.


Symbol/Term Definition
yes
The given version of the product is compatible with specified version of T-Servers.
no
The given version of the product is not compatible with specified version of T-Servers.
-
Placeholder; waiting further information.


Genesys 8.0 Product Interoperability with T-Servers

Genesys 8.0 Products Versions of T-Server
7.6 8.0 8.1 Conditions/Limitations
Desktops and Gplus Adapters
Interaction Workspace yes yes yes
Gplus Adapter for Microsoft Dynamics CRM yes yes yes
Gplus Adapter for Siebel CRM yes yes -
Gplus Adapter for SAP ICI Multi-Channel yes yes yes
Framework
Network T-Servers yes yes yes
SIP Server yes yes yes
T-Servers yes yes yes
Outbound Contact
Outbound Contact yes yes yes
Reporting
Genesys Info Mart (GIM) yes yes yes
Interaction Concentrator (ICON) yes yes yes
Real-Time Metrics Engine (RTME) yes yes yes
Routing
Orchestration Server (ORS)
no
yes
yes
Orchestration Server 8.0 and 8.1 do not require a T-Server connection. However, Orchestration Server 8.0 and 8.1 with Voice Mode require a T-Server connection.
Universal Routing (UR)
yes yes yes
SDKs
IVR SDK yes yes -
Platform SDK yes yes yes
Voice Self Service
Interactive Voice Response (IVR) Interface Option yes yes yes
Other Products
Unified Communications (UC) Connector yes yes -

For UC Connector, Emulated Agents are required for versions of T-Server 7.6, and 8.0.

For T-Servers 7.6: Cisco CM/UCM T-Server only.

This page was last modified on September 20, 2018, at 11:05.

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