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7.x-9.x Product Availability

This section shows the availability of Genesys products in release versions 7.x – 9.x.

Symbol/Term Definition
+
Product is available in the given version.
Product is not available in the given version. Contact your Genesys representative for more information.
EOS
Product and/or version reached End of Support (EOS) and is no longer supported by Genesys. Contact your Genesys representative for more information.


Genesys 7.x - 9.x Product Availability in Release Versions

Release Versions 7.0 7.1 7.2 7.5 7.6 8.0 8.1 8.5 9.0 Conditions/ Limitations
Desktops and Gplus Adapters
Genesys Agent Scripting EOS EOS + - - - + - -
Genesys Desktop EOS EOS EOS EOS + - - -
-
Genesys Softphone - - - - - - - +
+
Gplus Adapter for Microsoft CRM EOS EOS EOS - - - - -
-
Gplus Adapter for Microsoft Dynamics CRM - - - - + + - -
-
Gplus Adapter for PeopleSoft CRM EOS EOS EOS - - - - -
-
Gplus Adapter for SAP Analytics - - - + - - - -
-
Gplus Adapter for SAP Data Access Component - + - - - - - -
-
Gplus Adapter for SAP ERP EOS + - + - - - -
-
Gplus Adapter for SAP ICI Multi-Channel - + - + - + - -
-
Gplus Adapter for Siebel CRM + + + + - + - -
- Formerly called Gplus Adapter for Siebel 7.
Gplus Campaign Synchronization Adapter for SAP - - - + - - - -
-
Interaction Workspace - - - - - + + -
- Interaction Workspace was renamed Workspace Desktop Edition starting with release 8.5.
Workspace Desktop Edition - - - - - - - +
- Interaction Workspace was renamed Workspace Desktop Edition starting with release 8.5.
Framework
Genesys Administrator - - - - - + + - -
Genesys Administrator Extension - - - - - - + + +
License Reporting Manager - - - - - + + + - LRM 8.5 should no longer be used with Configuration Server 8.5.101.00 or higher. See the Technical Advisory (login required).
Load Distribution Server EOS EOS + - - - + -
-
Management Framework EOS EOS EOS EOS + + + + -
Multimedia Connector for Skype for Business - - - - - - - + -
Network T-Servers EOS EOS EOS EOS + + + -
-
SIP Proxy - - - - - - + -
-
SIP Server EOS EOS EOS EOS + + + -
-
T-Servers EOS EOS EOS + + + + -
- Only T-Server 7.5 for EADS Telecom M6500 Succession and HA Proxy 7.5 for Nortel Communication Server 2000/2100 are still supported. All other 7.5 and earlier T-Servers reached End of Support.
Multi-Channel
eServices EOS EOS EOS EOS + + + + - Formerly called Multimedia or Multi-Channel Routing [MCR].
Genesys Co-browse
-
-
-
-
-
-
+
+
+
Genesys Video Gateway
-
-
-
-
-
-
-
-
+ Genesys Video Gateway does not depend on Configuration Layer.
Genesys Web Engagement
-
-
-
-
-
-
+
-
-
intelligent Workload Distribution (iWD) - - - - + + + +
-
LivePerson Adapter - - - - - + - -
-
WebRTC
-
-
-
-
-
-
-
+
-
Outbound Contact
Outbound Contact EOS EOS EOS EOS + + + -
-
Reporting
Advisors Cisco Adapter - - - - - + + +
-
  • This last supported version of this adapter is 8.5.100.09.
  • Advisors Cisco Adapter Version 3.3 is also available.
Advisors Genesys Adapter - - - - - + + +
+
  • Advisors Genesys Adapter Version 3.3 is also available.
  • Advisors 8.0+ requires the MCR extension package.
Agent Advisor - - - - - + + +
-
  • This last supported version of this adapter is 8.5.102.01.
  • Agent Advisor Version 3.3 is also available.
Billing Data Server (BDS) - - - - - - - - +
Call Concentrator EOS - - - - - - - -
CCPulse+ EOS EOS EOS + - + - - -
Contact Center Advisor/Workforce Advisor - - - - - + + +
+
  • Contact Center Advisor/Workforce Advisor Version 3.3 is also available.
  • Workforce Advisor also supports Aspect eWFM v6 or higher and IEX TotalView (SmartSync v1.7 or higher required).
  • Advisors 8.1.2 and 8.1.3 is compatible with Genesys WFM 7.6.
  • Advisors 8.1.4 is compatible with Genesys WFM 7.6 or 8.1.1.
  • Advisors 8.1.5 and higher are compatible with Genesys WFM 8.1.2.
  • Advisors 8.5.0 is compatible with Genesys WFM 7.6 and 8.x.
  • Advisors 8.5.101.15 and earlier are compatible with Genesys WFM 7.6 and 8.x.
  • Advisors 8.5.101.16 and later are compatible with Genesys WFM 8.x (See Release Notes, available on Pulse Advisors for support limitations for 8.x features.)
Contact Center Advisor - Mobile Edition - - - - - + + +
- Version 8.1.1 is also available.
Contact Center Analyzer (CCA) EOS EOS EOS - + + + -
-
Frontline Advisor - - - - - + + +
+ Frontline Advisor Version 3.3 is also available.
Genesys Info Mart (GIM) EOS - EOS EOS + + + + -
Genesys Interactive Insights (GI2) - - - - + + + - -
Genesys Interactive Insights for iWD - - - - - + - - -
Genesys Pulse - - - - - - + + -
Interaction Concentrator (ICON) - - EOS EOS + + + - -
Real-Time Metrics Engine (RTME) EOS EOS EOS EOS + + + +
-
Reporting Templates EOS EOS + - + + - - -

7.6.x CC Analyzer templates are located on the 8.0.x Reporting Templates CD.

Routing
Composer - - - - - + + - -
Orchestration Server (ORS)
-
-
-
-
-
+
+
- -
Universal Routing Server (URS)
EOS EOS EOS EOS + + + - -
Voice Callback (VCB) EOS + - - - - - - -
SDKs
Genesys Interface Server EOS EOS - - - - - -
- As a product, GIS merged into Interaction SDK starting with Release 7.2.
Interaction SDK EOS EOS EOS EOS + - - -
- Interaction SDK values also apply to Genesys Integration Server, which was merged into Interaction SDK with release 7.2.
IVR SDK EOS EOS EOS + - + + +
-
Platform SDK - - EOS EOS + + + +
-
T-Library SDK (T-Library, JAVA Interface, ActiveX) EOS EOS EOS - - - - -
-
SIP Endpoint SDK - - - - - + + +
+
Voice Self Service
Genesys Studio EOS - EOS EOS + - - - -
Genesys Voice Platform (GVP) EOS - EOS EOS + + + + +
Interactive Voice Response (IVR) Interface Option EOS EOS EOS + - + + + -
Voice Treatment Option (VTO) + - - - - - - - - Genesys announced End of Life (EOL) in August 2013. VTO reached End of Support (EOS) on August 28, 2015.
Workforce Management
Genesys Interaction Recording - - - - - - - +
-
Genesys Quality Management - - - - - + + -
-
Workforce Management EOS EOS EOS EOS + + + +
-
Other Products
Expert Contact EOS - EOS - + - - -
-
Genesys Enterprise Telephony Software (GETS) - + + + + - - -
- Genesys announced End of Life (EOL) in October 2012. GETS reached End of Support (EOS) on April 30, 2015.
Genesys Knowledge Center - - - - - - - +
-
Genesys Rules System -
-
-
-
-
-
+
+
-
Genesys Social Engagement - - - - - - - + -
Genesys Speech and Text Analytics - - - - - + + + -
Genesys Mobile Services - - - - - - + + -
IP Media eXchange EOS - - - - - - -
-
SIP Feature Server/SIP Voicemail Server -
-
-
-
-
-
+
-
- In release 8.1.2, SIP Voicemail Server was renamed SIP Feature Server.
Unified Communications (UC) Connector - - - - - + - -
-
Web Services and Applications
-
-
-
-
-
-
-
+
- Web Services and Applications is a set of Web Services (REST APIs that you can use to create custom applications) and user interfaces that provide a web-based client interface to access Genesys services. The following UIs are currently offered: Workspace Web Edition (HTML 5 thin-client application) and Gplus Adapter for Salesforce (enables Salesforce users to handle contact center interactions within Salesforce).
This page was last modified on April 12, 2019, at 03:07.

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