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8.0 Interoperability with Configuration Layer Environment

This page describes the interoperability for Genesys 8.0 products with Configuration Layer Environment.

Symbol/Term Definition
yes
Version of the product is compatible with specified version of Configuration Layer.
no
Version of the product is not compatible with specified version of Configuration Layer.
n/a
Not applicable. The product does not depend on Configuration Layer.


8.0 Interoperability with Configuration Layer Environment

8.0 Products Configuration Layer Environment Conditions/ Limitations
7.6 8.0 8.1 8.5
Desktops and Gplus Adapters
Composer yes yes yes yes For further information, including usage of Composer in conjunction with URS and GVP, see the Composer production documentation.
Gplus Adapter for Microsoft Dynamics CRM yes yes yes yes
Gplus Adapter for Siebel CRM yes yes yes yes
Gplus Adapter for SAP ICI Multi-Channel yes yes yes yes
Interaction Workspace no yes yes no Configuration Server 8.0.2+ is required to support Role Based Access Control.
Framework
Genesys Administrator no yes yes no

In order to perform monitoring of the Genesys environment using Genesys Administrator, version 8.0 of Framework Management Layer is required (in addition to Configuration Layer 8.0). For availability of product-specific monitoring features inside Genesys Administrator, and versions supported, please see the relevant product documentation.

For RBAC functionality of Genesys Administrator and for Hierarchical multi-tenancy, Configuration Layer 8.0.2 is required.

Network T-Servers
yes
yes
yes
yes
SIP Server yes yes yes yes
T-Servers yes yes yes yes
Multi-Channel
intelligent Workload Distribution (iWD) no yes yes yes
LivePerson Adapter yes yes no no
eServices/Multimedia yes yes yes yes

Formerly called Multi-Channel Routing [MCR].

eServices 8.0 is not compatible with Config Layer 7.2 beginning with eServices 8.0.2.
See Genesys Migration Guide for more details on eServices interoperability.

Outbound Contact
Outbound Contact yes yes yes yes
Reporting
Advisors Cisco Adapter yes yes yes no
Advisors Genesys Adapter yes yes yes no
Agent Advisor yes yes yes no
CCPulse+ yes yes yes yes
Contact Center Advisor yes yes yes no
Contact Center Analyzer (CCA) yes yes yes yes
Frontline Advisor yes yes yes no
Genesys Info Mart (GIM) yes yes yes yes
Genesys Interactive Insights (GI2) n/a n/a n/a n/a
Genesys Interactive Insights for iWD n/a n/a n/a n/a
Interaction Concentrator (ICON) yes yes yes yes
Real-Time Metrics Engine (RTME) yes yes yes yes
Workforce Advisor yes yes yes no
Routing
Orchestration Server (ORS)
no
yes
yes
yes Orchestration Server 8.0 and 8.1 do not require a T-Server connection. However, Orchestration Server 8.0 and 8.1 with Voice Mode require a T-Server connection. See details in ‘Interoperability for T-Servers’ section.
Universal Routing (UR)
yes yes yes yes
SDKs
IVR SDK yes yes yes yes
Platform SDK yes yes yes no
See Platform SDK Interoperability with Genesys Components for more detailed information.
Voice Self Service
Genesys Voice Platform (GVP) no yes yes no Requires Genesys Administrator 8 for both configuration and management functionalities.
Interactive Voice Response (IVR) Interface Option yes yes yes yes
Workforce Management
Genesys Quality Management yes yes yes  no
Genesys Workforce Management yes yes yes yes
Other Products
Genesys Speech and Text Analytics no no no no

Unified Communications (UC) Connector yes yes yes yes
This page was last modified on September 20, 2018, at 11:05.

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