Genesys 7.x-8.x Product Dependencies on T-Servers
This page describes the Genesys 7.x-8.x Product Dependencies on T-Servers.
Genesys 7.x-8.x Product Dependencies on T-Servers
Symbol/Term | Definition |
---|---|
The given version of the product depends on T-Servers. | |
The given version of the product does not depend on T-Servers. | |
The product does not exist in the given version. | |
Product and/or version reached End of Support (EOS) and is no longer supported by Genesys. Contact your Genesys representative for more information. |
Products/Versions | 7.5 | 7.6 | 8.0 | 8.1 | 8.5 | Conditions/Limitations | |
---|---|---|---|---|---|---|---|
Composer | |||||||
Genesys Agent Scripting | X | X | X | X | |||
Genesys Desktop | X | X | X | ||||
Genesys Desktop .NET Toolkit | X | X | X | ||||
Genesys Knowledge Center | X | X | X | X | |||
Genesys Softphone | X | X | X | X | |||
Gplus Adapter for Microsoft CRM | X | X | X | X | X | ||
Gplus Adapter for Microsoft Dynamics CRM | X | X | X | ||||
Gplus Adapter for SAP Analytics | X | X | X | X | |||
Gplus Adapter for SAP Data Access Component | X | X | X | X | X | ||
Gplus Adapter for SAP ERP | X | X | X | X | |||
Gplus Adapter for SAP ICI Multi-Channel | X | X | X | ||||
Gplus Adapter for PeopleSoft CRM | X | X | X | X | X | ||
Gplus Adapter for Siebel CRM | X | X | X | ||||
Gplus Adapter Campaign Synchronization Adapter for SAP | X | X | X | ||||
Interaction Workspace | X | X | X | Interaction Workspace was renamed Workspace Desktop Edition starting with release 8.5. | |||
Workspace Desktop Edition | X | X | X | X | Interaction Workspace was renamed Workspace Desktop Edition starting with release 8.5. | ||
Genesys Administrator Extension | X | X | X | ||||
License Reporting Manager | X | X | |||||
Load Distribution Server | X | X | X | X | |||
Management Framework | |||||||
Network T-Servers | X | ||||||
SIP Proxy | X | X | X | X | |||
SIP Server | X | ||||||
T-Servers | X | Only HA Proxy for Nortel Communication Server 2000/2100 is still supported. All other 7.5 and earlier T-Servers reached End of Support. | |||||
eServices/Multimedia | |||||||
Genesys Web Engagement | o | X | |||||
intelligent Workload Distribution (iWD) | X | ||||||
WebRTC | X | X | X | X | |||
Outbound Contact | X | ||||||
Advisors Cisco Adapter | X | X | |||||
Advisors Genesys Adapter | X | X | |||||
Agent Advisor | X | X | |||||
Call Concentrator | X | X | X | X | X | ||
CCPulse+ | X | X | X | ||||
Contact Center Advisor | X | X | |||||
Contact Center Advisor - Mobile Edition | X | X | o | Contact Center Advisor-Mobile Edition version 8.1.1 is also available, and is dependent on T-Server 8.1. | |||
Contact Center Analyzer (CCA) | X | X | X | X | |||
Frontline Advisor | X | X | |||||
Genesys Info Mart | |||||||
Genesys Interactive Insights (GI2) | X | X | |||||
Genesys Interactive Insights for iWD | X | X | o | X | X | ||
Interaction Concentrator (ICON) | X | ||||||
Pulse | X | X | X | ||||
Real-Time Metrics Engine (RTME) | |||||||
Reporting Templates | X | X | X | X | X | ||
Workforce Advisor | X | X | |||||
Orchestration Server (ORS) | o | o | Orchestration Server 8.0 and 8.1 do not require a T-Server connection. However, Orchestration Server 8.0 and 8.1 with Voice Mode require a T-Server connection. See details in ‘Interoperability for T-Servers’ section. | ||||
Universal Routing (UR) | X | ||||||
Voice Callback (VCB) | X | X | X | X | X | ||
Genesys Interface Server | X | X | X | X | X | ||
Interaction SDK | X | X | X | Note: Interaction SDK values also apply to Genesys Integration Server, which was merged into Interaction SDK with release 7.2. | |||
IVR SDK | X | ||||||
Platform SDK | |||||||
T-Library SDK (T-Library, JAVA Interface, ActiveX) | X | X | X | X | X | ||
Genesys Studio | X | ||||||
Genesys Voice Platform (GVP) | See the Genesys Supported Media Interfaces Reference Manual for an explanation of the relationship between Genesys Voice Platform (GVP) and T-Servers. | ||||||
Interactive Voice Response (IVR) Interface Option (IVR Server) | X | ||||||
Voice Treatment Options (VTO) | X | X | X | X | X | ||
Genesys Interaction Recording | X | X | X | X | |||
Genesys Quality Management | X | X | X | Genesys Quality Management 8.0 supports SIP Server (version 7.6, 8.0) and Cisco CM/UCM T-Server (version 7.6); no other T-Servers are supported.
Genesys Quality Management 8.1 supports SIP Server (version 7.6, 8.0, 8.1) and Cisco CM/UCM T-Server (version 7.6); no other T-Servers are supported. | |||
Workforce Management | |||||||
Expert Contact | X | X | X | X | |||
Genesys Enterprise Telephony Software (GETS) | X | X | X | Genesys announced End of Life (EOL) in October 2012. GETS reaches End of Support (EOS) on April 30, 2015. | |||
Genesys Rules System | X | X | X | ||||
Genesys Speech and Text Analytics | X | X | X | X | |||
IP Media eXchange | X | X | X | X | X | ||
Social Engagement | X | X | X | X | |||
SIP Feature Server/Voicemail Server | X | X | X | X | |||
Unified Communications (UC) Connector | X | X | X | X | |||
Web Services and Applications | X | X | X | X |
This page was last edited on September 20, 2018, at 18:05.
Comments or questions about this documentation? Contact us for support!