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Genesys 7.x-8.x Product Dependencies on T-Servers

This page describes the Genesys 7.x-8.x Product Dependencies on T-Servers.

Genesys 7.x-8.x Product Dependencies on T-Servers

Symbol/Term Definition
The given version of the product depends on T-Servers.
o
The given version of the product does not depend on T-Servers.
X
The product does not exist in the given version.
EOS
Product and/or version reached End of Support (EOS) and is no longer supported by Genesys. Contact your Genesys representative for more information.



Products/Versions 7.5 7.6 8.0 8.1 8.5 Conditions/Limitations
Desktops and Gplus Adapters
Composer
X
X
o
o
X
 
Genesys Agent Scripting X X X
o
X  
Genesys Desktop
EOS
X X X  
Genesys Desktop .NET Toolkit
EOS
EOS
X X X  
Genesys Knowledge Center X X X X
o
 
Genesys Softphone X X X X
o
 
Gplus Adapter for Microsoft CRM X X X X X  
Gplus Adapter for Microsoft Dynamics CRM X
X X  
Gplus Adapter for SAP Analytics
o
X X X X  
Gplus Adapter for SAP Data Access Component X X X X X  
Gplus Adapter for SAP ERP
X X X X  
Gplus Adapter for SAP ICI Multi-Channel
X
X X  
Gplus Adapter for PeopleSoft CRM X X X X X  
Gplus Adapter for Siebel CRM
X
X X  
Gplus Adapter Campaign Synchronization Adapter for SAP
X
X X  
Interaction Workspace X X
X Interaction Workspace was renamed Workspace Desktop Edition starting with release 8.5.
Workspace Desktop Edition X X X X
Interaction Workspace was renamed Workspace Desktop Edition starting with release 8.5.
Framework
Genesys Administrator Extension X X X
 
License Reporting Manager X X
o
o
o
 
Load Distribution Server X X X
X  
Management Framework
o
o
o
o
o
 
Network T-Servers
EOS
X  
SIP Proxy X X X
X  
SIP Server
EOS
X  
T-Servers
X Only HA Proxy for Nortel Communication Server 2000/2100 is still supported. All other 7.5 and earlier T-Servers reached End of Support.
Multi-Channel
eServices/Multimedia
o
o
o
o
o
 
Genesys Web Engagement
X
X
X
o X  
intelligent Workload Distribution (iWD) X
o
o
o
 
WebRTC X X X X
o
 
Outbound Contact
Outbound Contact
EOS
X  
Reporting
Advisors Cisco Adapter X X
o
o
o
 
Advisors Genesys Adapter X X
o
 
Agent Advisor X X
o
 
Call Concentrator X X X X X  
CCPulse+
o
X
o
X X  
Contact Center Advisor X X
o
 
Contact Center Advisor - Mobile Edition X X o
Contact Center Advisor-Mobile Edition version 8.1.1 is also available, and is dependent on T-Server 8.1.
Contact Center Analyzer (CCA) X
o
X X X  
Frontline Advisor X X
o
 
Genesys Info Mart
EOS
 
Genesys Interactive Insights (GI2) X
o
o
o
X  
Genesys Interactive Insights for iWD X X o X X  
Interaction Concentrator (ICON)
EOS
X  
Pulse X X X
o
o
 
Real-Time Metrics Engine (RTME)
EOS
 
Reporting Templates X X X X X  
Workforce Advisor X X
o
 
Routing
Orchestration Server (ORS)
X
X
o o
X
Orchestration Server 8.0 and 8.1 do not require a T-Server connection. However, Orchestration Server 8.0 and 8.1 with Voice Mode require a T-Server connection. See details in ‘Interoperability for T-Servers’ section.
Universal Routing (UR)
EOS
X  
Voice Callback (VCB) X X X X X  
SDKs
Genesys Interface Server X X X X X  
Interaction SDK
EOS
X X X Note: Interaction SDK values also apply to Genesys Integration Server, which was merged into Interaction SDK with release 7.2.
IVR SDK
o
X
o
o
o
 
Platform SDK
EOS
 
T-Library SDK (T-Library, JAVA Interface, ActiveX) X X X X X  
Voice Self Service
Genesys Studio
o
o
o
o
X  
Genesys Voice Platform (GVP)
EOS
See the Genesys Supported Media Interfaces Reference Manual for an explanation of the relationship between Genesys Voice Platform (GVP) and T-Servers.
Interactive Voice Response (IVR) Interface Option (IVR Server)
X
 
Voice Treatment Options (VTO) X X X X X  
Workforce Management
Genesys Interaction Recording X X X X
o
 
Genesys Quality Management X X
o
X Genesys Quality Management 8.0 supports SIP Server (version 7.6, 8.0) and Cisco CM/UCM T-Server (version 7.6); no other T-Servers are supported.

Genesys Quality Management 8.1 supports SIP Server (version 7.6, 8.0, 8.1) and Cisco CM/UCM T-Server (version 7.6); no other T-Servers are supported.

Workforce Management
o
o
o
o
o
 
Other Products
Expert Contact X
X X X  
Genesys Enterprise Telephony Software (GETS)
X X X Genesys announced End of Life (EOL) in October 2012. GETS reaches End of Support (EOS) on April 30, 2015.
Genesys Rules System X X X
o
o
 
Genesys Speech and Text Analytics X X X X
o
 
IP Media eXchange X X X X X  
Social Engagement X X X X
o
 
SIP Feature Server/Voicemail Server X X X
o
X  
Unified Communications (UC) Connector X X
X X    
Web Services and Applications X X X X
 
This page was last modified on September 20, 2018, at 11:05.

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