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Genesys 7.6 Product Interoperability with T-Servers

This page describes the interoperability of Genesys 7.6 products with various T-Servers.

Symbol/Term Definition
yes
The given version of the product is compatible with specified version of T-Servers.
no
The given version of the product is not compatible with specified version of T-Servers.
-
Placeholder; waiting further information.
n/a
Not applicable.
EOS
Product and/or version reached End of Support (EOS) and is no longer supported by Genesys. Contact your Genesys representative for more information.


Genesys 7.6 Product Interoperability with T-Servers

Genesys 7.6 Products Versions of T-Server
7.6 8.0 8.1 Conditions/Limitations
Desktops and Gplus Adapters
Genesys Desktop yes yes yes
Genesys Desktop .NET Toolkit EOS EOS EOS
Gplus Adapter for Microsoft Dynamics CRM yes yes -
Framework
Network T-Servers yes yes yes
SIP Server yes yes yes
T-Servers yes yes yes
Multi-Channel
intelligent Workload Distribution (iWD) yes n/a n/a 8.x releases do not depend on T-Server.
Outbound Contact
Outbound Contact yes yes yes
Reporting
Genesys Info Mart (GIM) yes yes yes
Interaction Concentrator (ICON) yes yes yes
Real-Time Metrics Engine (RTME) yes yes yes
Routing
Universal Routing yes yes yes
SDKs
Interaction SDK yes yes yes

For T-Servers 8.0, support begins with Interaction SDK 7.6.2+.

For T-Servers 8.1, support begins with Interaction SDK 7.6.4+.

Note: Interaction SDK values also apply to Genesys Integration Server, which was merged into Interaction SDK with release 7.2.

Platform SDK yes yes yes
Other Products
Genesys Enterprise Telephony Software (GETS) yes yes yes Genesys announced End of Life (EOL) in October 2012. GETS reaches End of Support (EOS) on April 30, 2015.
Expert Contact yes yes -
This page was last modified on September 20, 2018, at 11:05.

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