8.5.235.02
Genesys Mobile Services Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Mac | Solaris | Windows |
|---|---|---|---|---|---|---|---|
| 11/08/22 | Update | X | X |
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What's New
This release includes only resolved issues.
Resolved Issues
This release contains the following resolved issues:
In an ORS Callback strategy, when there is an error after checking the agent state before creating the call, the end_refreshing_tag request (release agent reservation) is sent to URS before restarting the URS strategy to release the previous reserved agent. (GMS-8747)
Add a new option _agent_reserve_delay_before_release in the Callback service to delay the URS end_refreshing_tag request (release agent reservation) to avoid the same agent to be reserved for two calls at the same time. (GMS-8745)
If the earliest call time configured in _do_not_call_items is not yet over, then the service will be paused for earliest call time - current time hours (GMS-8742)
The ORS Callback strategy can stop the URS WaitForTarget strategy when a release or abandoned event is received in the session (otherwise the callback is blocked because it cannot re-start the URS strategy resulting in a deadlock situation). (GMS-8664)
The Apache Nio third-party library has been updated to version 4.4.15. This update resolves CPU overload issues. (GMS-8655)
The issue where callback failure occurs has been resolved and the URS connection ID is used as the default value. (GMS-8756)
Upgrade Notes
No special procedure is required to upgrade to release 8.5.235.02.