8.5.102.16
Genesys Mobile Services Release Notes
| Release Date | Release Type | Restrictions | AIX | HP-UX PA | HP-UX IPF | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|---|---|
| 08/13/15 | Hot Fix | X | X |
Contents
Helpful Links
Releases Info
Product Documentation
Genesys Products
What's New
This release includes only resolved issues.
Resolved Issues
This release contains the following resolved issues:
Genesys Callback
Now, if you set the _urs_xfer_data_keys option, the Callback Service retrieves data from the URS virtual interaction and copies these data to the real interaction prior to its routing to the agent. Previously, URS data was not attached to the real call prior to its redirection. (GMS-2490)
Context Services
When using the Journey Timeline Plugin for Workspace Desktop Edition, the Journey Timeline panel now correctly displays the service's content. (GMS-2484)
Genesys Mobiles Service
Now, GMS properly connects or reconnects to LCA. (GMS-2494)
The RAM SIZE value is now correctly set in the launcher.xml file when Chat Server only mode is chosen. (GMS-2457)
When Genesys Mobile Services (GMS) is under load because of chat sessions processing, refresh operations are no longer blocked for these chat sessions. (GMS-2346)
Upgrade Notes
No special procedure is required to upgrade to release 8.5.102.16.
Supported Languages
The following table lists the languages supported by this release.
| ARA | CSY | CHS | CHT | DEU | ENU | ESN | FRA | FRC | ITA | JPN | KOR | PLK | PTB | RUS | TRK |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| X | X | X |