Place Interaction in Queue
In this model, shown in the following figure, URS requests Interaction Server to place an interaction in a queue.
ImportantThe agent application can also make the request to place an interaction in a queue. In that case the model would look the same, except that Interaction Server would simply send EventAck rather than EventRouteUsed.
This model uses the messages listed in the following table:
|EventRouteUsed, used here in place of EventAck||T-Library|
This model uses the following substitutions:
- T-Library EventRouteUsed stands in for Interaction Management EventAck
- T-Library RequestRouteCall stands in for Interaction Management RequestPlaceInQueue.
This page was last edited on March 22, 2018, at 00:48.