Monitoring Calls
Service Observing on Agent
The following graphics and table describe service observing on an agent.
Service Observing on Agent
External Party Releases First
PARTY A
(External)
|
PARTY B
|
PARTY C
(Service Observer)
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Inbound Call
|
|
|
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EventRinging
ConnID 1
ThisDN B
ThisDNRole Destination
OtherDN A
OtherDNRole Origination
CallState OK
|
|
|
Answer (TAnswerCall)
|
|
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EventEstablished
ConnID 1
ThisDN B
ThisDNRole Destination
OtherDN A
OtherDNRole Origination
CallState OK
|
EventRinging
ConnID 1
ThisDN C
ThisDNRole Observer
OtherDN A a
OtherDNRole Origination b
CallState Bridged
|
|
EventPartyAdded
ConnID 1
ThisDN B
ThisDNRole Destination
OtherDN C
OtherDNRole Observer
CallState Bridged
|
EventEstablished
ConnID 1
ThisDN C
ThisDNRole Observer
OtherDN A
OtherDNRole Origination
CallState Bridged
|
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Conference
|
|
Release Phase, see description below.
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a. T-Servers for some switches use the party that initialized the Service Observer instead of Party A.
b. T-Servers for some switches use the role of the party that initialized the Service Observer instead of the role of Party A.
Agent Releases First
PARTY A
(External)
|
PARTY B
|
PARTY C
(Service Observer)
|
|
|
Release (TReleaseCall)
|
|
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EventReleased
ConnID 1
ThisDN B
ThisDNRole Destination
CallState OK
|
EventPartyDeleted
ConnID 1
ThisDN C
ThisDNRole Observer
OtherDN B
OtherDNRole DeletedParty
CallState OK
|
|
|
EventReleased
ConnID 1
ThisDN C
ThisDNRole Observer
OtherDN A
CallState OK
|
External Party Releases First
PARTY A
(External)
|
PARTY B
|
PARTY C
(Service Observer)
|
|
External Party Releases a Call
|
|
|
|
EventPartyDeleted
ConnID 1
ThisDN B
ThisDNRole Destination
OtherDN A
OtherDNRole DeletedParty
ThirdPartyDNRole Observer a
ThirdPartyDN C a
CallState OK
|
EventPartyDeleted
ConnID 1
ThisDN C
ThisDNRole Observer
OtherDN A
OtherDNRole DeletedParty
CallState OK
|
|
EventReleased
ConnID 1
ThisDN B
ThisDNRole Destination
OtherDN C
CallState OK
|
EventReleased
ConnID 1
ThisDN C
ThisDNRole Observer
OtherDN B
CallState OK
|
a. The attribute contains observer information.
Observer Releases First
PARTY A
(External)
|
PARTY B
|
PARTY C
(Service Observer)
|
|
|
Observer Releases a Call
|
|
EventPartyDeleted
ConnID 1
ThisDN B
ThisDNRole Destination
OtherDN C
OtherDNRole Observer
ThirdPartyDNRole DeletedBy
ThirdPartyDN C
CallState OK
|
EventReleased
ConnID 1
ThisDN C
ThisDNRole Observer
CallState OK
|
|
Release Phase (ConnID 1)
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Abnormal Call Flow
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Interruption Point
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PARTY A
|
PARTY B
|
PARTY C
|
|
*
|
|
EventAbandoned
ConnID 1
ThisDN B
OtherDN A
CallState OK
|
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Service Observing for Agent-Initiated Call
The following graphic and table describe service observing for an agent-initiated call.
Service Observing for Agent-Initiated Call
PARTY A
|
PARTY B
|
PARTY C
|
EventRinging
ConnID 1
ThisDN A
ThisDNRole Destination
OtherDN B
OtherDNRole Origination
CallState OK
|
EventDialing
ConnID 1
ThisDN B
ThisDNRole Origination
OtherDN A
OtherDNRole Destination
CallState OK
|
|
Answer
|
|
|
EventEstablished
ConnID 1
ThisDN A
ThisDNRole Destination
OtherDN B
OtherDNRole Origination
CallState OK
|
EventEstablished
ConnID 1
ThisDN B
ThisDNRole Origination
OtherDN A
OtherDNRole Destination
CallState OK
|
|
EventPartyAdded
ConnID 1
ThisDN A
ThisDNRole Destination
OtherDN C
OtherDNRole Observer
CallState Bridged
|
EventPartyAdded
ConnID 1
ThisDN B
ThisDNRole Origination
OtherDN C
OtherDNRole Observer
CallState Bridged
|
EventRinging
ConnID 1
ThisDN C
ThisDNRole Observer
OtherDN B
OtherDNRole Origination
CallState Bridged
|
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Answer
|
|
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EventEstablished
ConnID 1
ThisDN C
ThisDNRole Observer
CallState Bridged
|
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Conference
|
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Release Phase, see description in Service Observer on Agent.
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Service Observing on Queue
The following graphic and table describe service observing on the queue.
Service Observing on Queue
PARTY A
(External)
|
PARTY B
|
PARTY C
|
Party D
(Observer)
|
| Inbound Call
|
|
|
|
|
EventQueued
ConnID 1
ThisDN B
ThisDNRole Destination
OtherDN A
OtherDNRole Origination
|
|
EventRinging
ConnID 1
ThisDN D
ThisDNRole Observer
OtherDN A
OtherDNRole Origination
CallState Bridged
|
|
|
|
EventEstablished
ConnID 1
ThisDN D
ThisDNRole Observer
OtherDN A
OtherDNRole Origination
CallState Bridged
|
|
EventDiverted
ConnID 1
ThisDN B
ThisQueue B
ThisDNRole Destination
OtherDN A
OtherDNRole Origination
ThirdPartyDN C *OPT
ThirdPartyDNRole Destination *OPT
|
EventRinging
ConnID 1
ThisDN C
ThisDNRole Destination
OtherDN A
OtherDNRole Origination
CallState Bridged
|
|
|
|
Answer
(TAnswerCall)
|
|
|
|
EventEstablished
ConnID 1
ThisDN C
ThisDNRole Destination
OtherDN A
OtherDNRole Origination
CallState Bridged
Extensions:
- OrigDN-1=A
- OrigDN-2=D
|
EventPartyAdded
ConnID 1
ThisDN D
ThisDNRole Observer
OtherDN C
OtherDNRole NewParty
ThirdPartyDN C
ThirdPartyDNRole AddedBy
CallState Bridged
|
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Conference
|
|
Release Phase, see description in Service Observer on Agent.
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Abnormal Call Flow
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Interruption Point
|
PARTY A
|
PARTY B
|
PARTY C
|
PARTY D
|
|
*
|
|
|
EventAbandoned
ConnID 1
ThisDN C
OtherDN A
CallState OK
|
EventReleased
ConnID 1
ThisDN D
ThisDNRole Observer
OtherDN A
CallState OK
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