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Agent Submits Interaction

This set of models illustrates the following scenario:

  1. An agent asks to submit an interaction.
  2. Interaction Server checks the validity of the agent application.
  3. One of the following happens:
    • If the agent application is valid, Interaction Server accepts the submission and informs the reporting engine.
    • If the agent application is not valid, Interaction Server rejects the submission.

Successful Submission

A successful submission is shown in the following figure:

Successful Submission by Agent

This model uses the messages listed in the following table:

Messages in Successful Submission by Agent
Message Protocol
EventAck Interaction Management
EventInteractionSubmitted Reporting
EventPartyAdded Reporting

Unsuccessful Submission

An unsuccessful submission is shown in the following figure:

Unsuccessful Submission by Agent

This model uses the messages listed in the following table:

Messages in Unsuccessful Submission by Agent
Message Protocol
EventError Interaction Management
This page was last modified on March 21, 2018, at 17:48.

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