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Call-Routing Events

EventRouteRequest

Description

The call has been placed on the routing point specified by ThisDN, and the switch is waiting for routing instructions.

Contents

Event Attribute Type
ANI Optional
CallHistory Optional
CallID Mandatory
CallType Mandatory
CollectedDigits Optional
ConnID Mandatory
CustomerID Optional
DNIS Optional
Event Mandatory
Extensions Optional
LastCollectedDigit Optional
NetworkCallID Optional
NetworkNodeID Optional
OtherDN Optional
OtherDNRole Optional
OtherQueue Optional
OtherTrunk Optional
PreviousConnID a Optional
Server Mandatory
ThisDN b Mandatory
ThisQueue b Mandatory
ThisTrunk Optional
ThirdPartyDN Optional
time Mandatory
TransferredNetworkCallID Optional
TransferredNetworkNodeID Optional
UserData Optional

a. The PreviousConnID attribute must appear if a call with CallType=Consult has been placed on a routing point.
b. ThisDN and ThisQueue attributes must have equal values.

Examples

See EventRegistered and the figure EventRouteRequest and EventRouteUsed Feature, Example 1.

EventRouteUsed

Description

The call has been routed as requested in the function TRouteCall() or has been default routed by the switch after the routing timeout has expired (that is, there was no routing instruction from the computer domain within the specified timeout).

Contents

Event Attribute Type
ANI Optional
CallHistory Optional
CallID Mandatory
CallState Optional
CallType Mandatory
ConnID Mandatory
CustomerID Optional
DNIS Optional
Event Mandatory
Extensions Optional
NetworkCallID Optional
NetworkNodeID Optional
Reasons Optional
ReferenceID Optional
Server Mandatory
ThirdPartyDN a Optional
OtherDN b Optional
ThirdPartyDNRole = Destination Optional
ThisDN c Mandatory
ThisQueue c Mandatory
ThisTrunk Optional
time Mandatory
TransferredNetworkCallID Optional
TransferredNetworkNodeID Optional
UserData Optional

a. This attribute specifies the destination DN or dialing number. It is:

  • Mandatory if routing was done by URS (or another routing application connected to T-Server).
  • Absent if the call was rejected. Optional in other cases.

b. The OtherDN attribute is used to specify the target party when the forward feature is in progress.
c. These attributes must be equal.

Example

EventRouteRequest and EventRouteUsed Feature, Example 1
EventRouteRequest and EventRouteUsed Feature, Example 2 (if the Routing Timeout Expires Before the TRouteCall Request Generated by Computer Domain [Interaction Router])
This page was last modified on March 21, 2018, at 17:48.

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