This page was last edited on March 22, 2018, at 00:48.
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This set of models illustrates the following scenario:
In this phase, shown in the following figure, Agent 1 invites Agent 2 to join a conference.
This phase uses the messages shown in the following table:
Message | Protocol |
---|---|
EventAgentInvited | Reporting |
EventInvite | Interaction Management |
In this phase, shown in the following figure, Agent 2 accepts the invitation and Interaction Server informs all parties to the interaction that Agent 2 has joined.
This phase uses the messages shown in the following table:
Message | Protocol |
---|---|
EventAck | Interaction Management |
EventPartyAdded | Reporting and Interaction Management |
In this phase, shown in the following figure, Agent 2 rejects the invitation.
This phase uses the messages shown in the following table:
Message | Protocol |
---|---|
EventAck | Interaction Management |
EventError | Interaction Management |
EventRejected | Reporting |
In this phase, shown in the following figure, Agent 2 does not respond within the timeout period, so Interaction Server revokes the invitation.
This phase uses the messages shown in the following table:
Message | Protocol |
---|---|
EventError | Interaction Management |
EventRevoked | Interaction Management |
In this phase, shown in the following figure, Interaction Server finds that either the agent or the interaction is not valid (for example, the agent is not registered with Interaction Server).
This phase uses the messages shown in the following table:
Message | Protocol |
---|---|
EventError | Interaction Management |
In this phase, shown in the following figure, Agent 2 leaves the conference.
When the last party leaves the interaction, Interaction Server returns the interaction to its former location and informs the Reporting engine.
This phase uses the messages shown in the following table:
Message | Protocol |
---|---|
EventAck | Interaction Management |
EventPartyRemoved | Interaction Management |
EventPartyRemoved | Reporting |
EventPlacedInQueue | Reporting |
EventPlacedInWorkbin | Reporting |
In this phase, shown in the following figure, Agent 2 attempts to leave the conference, but Interaction Server rejects the request.
This phase uses the messages shown in the following table:
Message | Protocol |
---|---|
EventError | Interaction Management |