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Section: interaction-workspace
Default Value:
Valid Values: The password of the proxy credentials. Leave empty to not use any credentials.
Changes Take Effect: At the next interaction.

Specifies the password to be used to access the web proxy that is used to download content from external web sites. This applies for example to the images that are contained in the e-mail body or to the pushed chat pages.


Section: interaction-workspace
Default Value: 60
Valid Values: An integer from 1 through 3600.
Changes Take Effect: When the application is started or restarted.

The delay, in seconds, before a UCS request times out.

Workspace Desktop Edition Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
08/14/19 Update X

Helpful Links

What's New

This release contains the following new features and enhancements:

  • The value of the contact.timeout-delay option now applies to all requests to Universal Contact Server (UCS). Previously, UCS email processing requests timed out after 60 seconds. (IW-16210)
  • The values of Workspace options that contain passwords, such as webproxy.password, are no longer recorded as readable text in log files. (IW-16201)
  • In Kerberos environments, you can now make the user identification case insensitive. In the interactionworkspace.exe.config configuration file, set the value of the login.kerberos.enable-case-insensitive-agent-identification option to true. You must also set the value of the ignore-case-username Configuration Server option to true. (IW-16124)

Resolved Issues

This release contains the following resolved issues:

The Genesys Cloud Hybrid Authentication mechanism is now supported for ClickOnce deployments of Workspace. You can use this mechanism to access the Genesys Altocloud customer journey analytics platform. (IW-16214)

Agent monitoring is no longer disabled if one of the agent groups that a supervisor manages contains no agents. (IW-16202)

Faulty audio drivers that affect ringtone module initialization no longer prevent Workspace from initializing properly. (IW-16197)

When an agent uses the interaction bar to switch from the current interaction to a hidden SMS interaction, the scroll position inside the transcript of the selected SMS interaction is now preserved from the previous time this SMS interaction was viewed. (IW-16193)

Mandatory disposition code configuration is now correctly applied in environments where interactions are displayed in separate windows and voice calls are marked done automatically. Previously, starting with version, in this scenario, the mandatory disposition code configuration was ignored. (IW-16185)

When Workspace creates a reply email, the From address now correctly matches the inbound email To address. Previously, starting with version, the first address in the list of From addresses was always used. (IW-16181)

Externally linked images in the body of emails now display correctly. Previously, some images might appear blank. (IW-16177)

Workspace no longer becomes unresponsive when agents copy test from a text-only formatted email. (IW-16173)

An irrelevant error message has been removed from the log file in the context of Interaction History views. (IW-16149)

When an agent resends or forwards an email from the Interaction History view, the subject of the new or forwarded email is now correctly populated based on the original email. (IW-16137)

The email subject of outbound email interactions is now properly saved in the event that there is communication latency with Interaction Server. Previously, in this scenario, the email subject might have been cleared. (IW-16074)

Pagination in the Interaction Search results has been improved. Previously, in cases where there was a large number of matches, the pagination was confusing, particularly in Tree View mode. (IW-16039)

In environments using TServer Hot Standby, the reconnection mechanism to the backup server has been improved. Previously, under certain network conditions, the reconnection to the backup server might have stopped after a number of attempts, resulting in a non-controllable voice channel at the next switch-over. (IW-16025)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on September 18, 2020, at 13:45.
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