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interaction-bar.enable-quick-access

Section: interaction-workspace
Default Value: true
Valid Values: true, false
Changes Take Effect: When application is started or restarted.


Specifies whether interaction windows are docked or undocked.

  • true: Interaction windows are docked to the interaction bar. Use the Template loop detected: Template:Optionslink option to specify pinned or floating mode.
  • false: Interaction windows are undocked from the interaction bar (pre-8.5.0 legacy mode).

Note: In legacy mode, the Main Window layout is the same as when Quick Access is enabled: the interaction bar is located on the right of the Team Communicator control (instead of below it, as in the 8.1.4 release), and the Supporting Views are accessible from the ‘hamburger’ menu (instead of the toolbar buttons, as in the 8.1.4 release).

interaction-bar.enable-quick-access

Section: interaction-workspace
Default Value: true
Valid Values: true, false
Changes Take Effect: When application is started or restarted.


Specifies whether interaction windows are docked or undocked.

  • true: Interaction windows are docked to the interaction bar. Use the Template loop detected: Template:Optionslink option to specify pinned or floating mode.
  • false: Interaction windows are undocked from the interaction bar (pre-8.5.0 legacy mode).

Note: In legacy mode, the Main Window layout is the same as when Quick Access is enabled: the interaction bar is located on the right of the Team Communicator control (instead of below it, as in the 8.1.4 release), and the Supporting Views are accessible from the ‘hamburger’ menu (instead of the toolbar buttons, as in the 8.1.4 release).

license.lrm-enabled

Section: interaction-workspace
Default Value: false
Valid Values: true,false
Changes Take Effect: When the application is started or restarted.


Specifies whether the Workspace signature is recognized by Genesys License Reporting Manager.

8.5.108.15

Workspace Desktop Edition Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
07/02/15 Hot Fix X

Helpful Links

What's New

This release includes only resolved issues.



Resolved Issues

This release contains the following resolved issues:


In environments where the value of the license.lrm-enabled option is set to false, the Not Ready reason code of the voice channel is no longer cleared after a T-Server hot standby switchover is applied. Previously in this scenario, if the switchover occurred while the agent status was Not Ready with a reason code, after the switchover, the agent status was Not Ready with no reason code. (IW-11348)


When the MediaType attribute is configured to be displayed as a workbin column its value is now correctly displayed in the interactions that are added to the workbin after Workspace is initialized. Previously, the MediaType attribute was displayed only when the interaction was part of the workbin at Workspace initialization time and was displayed blank if the interaction was added to the workbin later. (IW-11277)


In environments where Workspace is configured to allow chat interactions to be displayed in both pinned and floating modes, Workspace no longer sends duplicated 'start typing chat' and 'stop typing chat' messages to the Chat Server. (IW-11275)


In environments where the 'timed auto answer' feature is enabled, it is now less likely that concurrent accept requests will be received both from the timer and from the agent. Previously if this scenario occurred, a misleading error message was displayed. (IW-11266)


In NEC environments, when the direct call, transfer, or consultation to an agent feature is selected in Team Communicator, the Extension DN of the destination is now the target. Previously, these operations targeted the ACDPosition DN. (IW-11263)


In scenarios where Workspace loses connection to both Primary and Back-up T-Servers and then reconnects to one or both of them, Workspace no longer displays a misleading error message stating failed to login on voice channel. (IW-11257)


In environments where the value of the interaction-bar.enable-quick-access option is set to true, improvements have been made to prevent Workspace from failing to respond in certain situations, such as when an interaction is closed, causing the Channel Information view to be displayed, or when interaction is displayed with the History tab displayed by default. (IW-11230)


In environments where Workspace is started by using the command line, if a login error occurs, before exiting, Workspace now displays a message box that contains the reason of the failure. (IW-11228)


In environments where the value of the interaction-bar.enable-quick-access option is set to true and where multiple interactions are handled concurrently, keyboard shortcuts that execute functions such as Done are now executed on the currently selected interaction in the Interaction Bar. Previously in this scenario, when several interactions were in the same status, sometimes the keyboard shortcut action was applied on a non-selected interaction. (IW-11206)


The display performance of workbins that contain a large number of interactions is improved, and is no longer dependent on the number of interactions in the workbin. Previously, if an agent was working in a workbin that contained several hundred interactions, the display of the workbin was slow, and sometimes Workspace could fail to respond for a short time, depending on the total number of workbins and the overall performance of the agent's workstation. (IW-11185)




Upgrade Notes

No special procedure is required to upgrade to release 8.5.108.15.

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This page was last modified on September 12, 2017, at 07:03.