_treatment_waiting_for_agent
Section: Voice Treatment
Default Value:
Valid Values: String or JSON-formatted string
Changes Take Effect: Immediately
Music file to play when the customer is waiting for an agent. This parameter accepts a URI as a string or as a JSON-formatted string. If you do not set this option, Callback will use the default <GMS installation>/Resources/SampleTreatments/next_customer_rep.wav file of the callback template.
healthcheck-ping-url
Section: ors
Default Value: /heartbeat
Valid Values: String
Changes Take Effect: After restart
Introduced: 8.5.219.03
Ping URL of the ORS Load balancer.
healthcheck-ping-interval
Section: ors
Default Value: 45000
Valid Values: Integer>=30000
Changes Take Effect: After restart
Introduced: 8.5.219.03
Ping interval of the ORS Load balancer in milliseconds. This option value must be greater than or equal to 30,000 (30 seconds). By default, all ORS URL values are checked every 45 seconds.
ors_loadbalancer_refresh_rate
Section: ors
Default Value: 45000
Valid Values: Integer>=30000
Changes Take Effect: After restart
Discontinued: 8.5.219.03
Refresh rate of the ORS Load balancer in milliseconds. This option value must be greater than or equal to 30,000 (30 seconds). By default, all ORS URL values are checked every 45 seconds.
push_notification_to_active_client
Section: chat.service-name
Default Value: true
Valid Values: true, false
Changes Take Effect: After restart
Introduced: 8.5.219.03
If false, GMS stops sending mobile and HTTP push notifications in the chat session when the CometD connection is established. In this scenario, mobile and HTTP push notifications for new events in the chat session are only sent when there is no active CometD connection.
8.5.219.03
Genesys Mobile Services Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 06/12/20 | Update | X | X |
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What's New
This release contains the following new features and enhancements:
- Support for Microsoft Edge (Chromium) from version 83.0.478.45. See the Genesys Mobile Services page in the Genesys Supported Operating Environment Reference Guide for more detailed information and a list of all supported browsers.
- The push_notification_to_active_client option was introduced to stop sending mobile and HTTP push notifications in chat sessions when the CometD connection is established. If you configure this option to false, mobile and HTTP push notifications for new events in chat sessions are only sent when there is no active CometD connection. (GMS-8067)
- The GMS Admin UI now supports SSO, including Administrator access, and provides the SSO Logout (SLO) capability. (GMS-8049)
- The ors_loadbalancer_refresh_rate is now deprecated. The following new options were introduced to support Load Balancing for Orchestration Server (ORS):
- (GMS-8082)
Resolved Issues
This release contains the following resolved issues:
The GMS callback service no longer fails to play the file configured in _treatment_waiting_for_agent when a RONA scenario occurs. (GMS-8042)
The Callback service no longer occasionally fails to attach complete reporting key-value pairs returned from the Universal Routing Server. (GMS-8003)
Callback strategy no longer triggers a request to unsubscribe push notifications if push notifications are not configured. Previously in this scenario, this unsubscribe request was triggered, causing an exception if the push notification feature was not enabled. (GMS-8008)
Upgrade Notes
Further instructions are available in the upgrade section of the Genesys Mobile Service Deployment Guide.