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_treatment_waiting_for_agent

Section: Voice Treatment
Default Value:
Valid Values: String or JSON-formatted string
Changes Take Effect: Immediately


Music file to play when the customer is waiting for an agent. This parameter accepts a URI as a string or as a JSON-formatted string. If you do not set this option, Callback will use the default <GMS installation>/Resources/SampleTreatments/next_customer_rep.wav file of the callback template.

healthcheck-ping-url

Section: ors
Default Value: /heartbit
Valid Values: String
Changes Take Effect: After restart
Introduced: 8.5.219.03

Ping URL of the ORS Load balancer.

healthcheck-ping-interval

Section: ors
Default Value: 45000
Valid Values: Integer>=30000
Changes Take Effect: After restart
Introduced: 8.5.219.03

Ping interval of the ORS Load balancer in milliseconds. This option value must be greater than or equal to 30,000 (30 seconds). By default, all ORS URL values are checked every 45 seconds.

ors_loadbalancer_refresh_rate

Section: ors
Default Value: 45000
Valid Values: Integer>=30000
Changes Take Effect: After restart
Discontinued: 8.5.219.03

Refresh rate of the ORS Load balancer in milliseconds. This option value must be greater than or equal to 30,000 (30 seconds). By default, all ORS URL values are checked every 45 seconds.

push_notification_to_active_client

Section: chat.service-name
Default Value: true
Valid Values: true, false
Changes Take Effect: After restart
Introduced: 8.5.219.03

If false, GMS stops sending mobile and HTTP push notifications in the chat session when the CometD connection is established. In this scenario, mobile and HTTP push notifications for new events in the chat session are only sent when there is no active CometD connection.

8.5.219.03

Genesys Mobile Services Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
06/12/20 Update X X

Helpful Links

What's New

This release contains the following new features and enhancements:


Resolved Issues

This release contains the following resolved issues:


The GMS callback service no longer fails to play the file configured in _treatment_waiting_for_agent when a RONA scenario occurs. (GMS-8042)


The Callback service no longer occasionally fails to attach complete reporting key-value pairs returned from the Universal Routing Server. (GMS-8003)


Callback strategy no longer triggers a request to unsubscribe push notifications if push notifications are not configured. Previously in this scenario, this unsubscribe request was triggered, causing an exception if the push notification feature was not enabled. (GMS-8008)



Upgrade Notes

Further instructions are available in the upgrade section of the Genesys Mobile Service Deployment Guide.

This page was last edited on August 6, 2020, at 08:48.

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