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_enable_reject_out_of_office_hours

Section: Queue Management
Default Value: false
Valid Values: boolean
Changes Take Effect: Immediately
Introduced: 8.5.200.07

If true, rejects callbacks creation when the desired time is out of the configured office hours; no that the rejection is taking into account the Estimated Wait Time of the created callback.

_fix_plus_on_int_phone_numbers

Section: Queue Management
Default Value: true
Valid Values: boolean
Changes Take Effect: Immediately
Introduced: 8.5.200.07

If true, fix international phone numbers in the _customer_number parameter, by adding the '+' sign if missing.

_statistic_ewt_upper_bound

Section: Queue Management
Default Value: 86400
Valid Values: integer
Changes Take Effect: Immediately
Introduced: 8.5.200.07

Specifies the maximum EWT possible value. If computed EWT is higher than this value, it is set to upper bound.

enable-sample

Section: features
Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
Introduced: 8.5.200.07

If true, enables the new Tools > Sample panel in the Service Management UI.

enable-resources

Section: features
Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately


If true, enables the new Tools > Resources panel in the Service Management UI.

enable-patterns

Section: features
Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
Introduced: 8.5.200.07

If true, enables the new Tools > Patterns panel in the Service Management UI.

enable-metrics

Section: features
Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
Introduced: 8.5.200.07

If true, enables the new Monitor > Metrics tab of the Service Management UI.

enable-logger-error

Section: features
Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
Introduced: 8.5.200.07

If true, enables ERROR log traces in the Log Console of the Service Management UI.

enable-logger

Section: features
Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
Introduced: 8.5.200.07

If true, enables INFO and DEBUG log traces in the Log Console of the Service Management UI.

enable-downloaddfm

Section: features
Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
Introduced: 8.5.200.07

If true, enables the Tools > Download Dfm item in the Service Management UI.

enable-config

Section: features
Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
Introduced: 8.5.200.07

If true, enables the new Monitor UI.

8.5.200.07

Genesys Mobile Services Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
04/11/18 General X X

Helpful Links

What's New

This release contains the following new features and enhancements:

  • Support for Cassandra 3.1: Tested version is 3.11.0
  • Support for Jetty v9.4+
  • GMS node now logs Digital Channels Chat and Email API request and response on the trace level. These trace messages will include the reference id of the request, the associated Chat Id or Email Id if applicable, and the API endpoint the request was sent to. The additional request and response details remain on debug level.
  • Support for rescheduling a completed Callback:
    • The Callback UI includes a new Gms-icon-repeat.png icon for that purpose.
    • The Callback Services API has been extended to be able to copy the data of a completed callback when starting a new one.
  • Digital Channels Chat and Email APIs now allow the filtering of request parameters and response fields in the log. Use the [log-filter-data] section to configure a filter for the desired data.
  • GMS now allows hiding sensitive data in the communication log between GMS nodes and other Genesys Components. Use the [log-hidden-attributes] section to configure the message attributes to hide.
  • GMS now supports JDK 8 only.
  • The EWT APIs have been renamed.
  • The message structure for error responses has been improved and the detailed list of returned errors is now documented for the Callback Services API.
  • The former Admin UI of the GMS Service Management UI has been moved to the new tabs, menus, and panels of the new Services and Tools UI. To enable or disable these new UIs, the following options were added to the features section:
  • New Callback Service options were introduced:
  • The Callback-related KVPs that are sent in UserEvents have been extended, enabling enhanced reporting on Callback activity.
  • The Source Code of the Android Sample has been updated.


Resolved Issues

This release contains the following resolved issues:


Now, GMS manages the input statistic parameter in a local cache to be able to match to the statistic event received from Statistic Server and sends back to the user a response that includes the statistic value instead of replying with the "try again" error response. (GMS-6045)




Upgrade Notes

Further instructions are available in the upgrade section of the Genesys Mobile Service Deployment Guide.

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This page was last modified on April 26, 2018, at 02:22.