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Section: email.service-name
Default Value: Empty string
Valid Values: Valid email address
Changes Take Effect: Immediately

The address of the mailbox to which the email must be delivered. This value overrides any configured mailbox in the Email Server Java application.


Section: lab
Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately

Enables the bulk export of cancelled Callback records in the Callback UI.

In, this option was renamed disable-bulk-cancel-and-export-callback.


Section: Scheduled Call
Default Value: No default value
Valid Values: string
Changes Take Effect: Immediately

Specifies a urs-stat service to retrieve the EWT value. You can create and configure this urs-stat service as a GMS service in the Service Management UI or by adding a service.my-urs-stat section to your GMS configuration.

Genesys Mobile Services Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
07/05/17 General X X

Helpful Links

What's New

This release contains the following new features and enhancements:


  • The _throttle_customer_number_limit option is renamed _throttle_request_parameters_limit in the Queue Management section of the Callback Service options and in the callback section of the GMS configuration.
  • Support for the option _request_ewt_service. Use this option to specify a urs-stat service to retrieve the EWT in the Configured Services UI.
  • Support for the Bulk Cancel and Export of callback records. Set the new option enable-bulk-cancel-and-export-callback to true to enable this feature in the Callback UI. A new CANCELLED_BY_ADMIN state was introduced to make a distinction between a cancellation by an administrator as opposed to a cancellation requested by a customer.
  • Support for the Export Cancelled Callback Records feature through the Callback Services API.

Mobile Engagement

Context Services

Resolved Issues

This release contains the following resolved issues:

GMS Chat v1 now manages the idle notices of the new ChatServer API and the idle messages of the old, compatible ChatServer API. (GMS-5017)

GMS now properly balances the load between all of the available Chat Servers when using the Chat v1 API. Previously, GMS was only sending the Chat V1 load to one Chat Server. (GMS-5105)

You can now configure the mailbox option at the service level, which will override the media value. (GMS-4947)

GMS now supports bigger notification payload (2KB) for iOS versions above 8. (GMS-4881)

Exception rules in the Capacity service are now correctly handled and override default rules as in the Office Hours service. (GMS-4702)

If agents are registered to a switch that requires _ixn_redirect_confirm=false, and the agent disposition dialog is enabled, and an agent rejects a call that has been redirected, then the disposition dialog is now displayed. (GMS-4651)

Upgrade Notes

If you plan to upgrade to release, refer to the How to upgrade GMS? section in the Deployment Guide.

This page was last modified on September 5, 2017, at 01:35.


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