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8.5.106.18

Genesys Mobile Services Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
12/16/16 Hot Fix X X

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What's New

This release includes only resolved issues.



Resolved Issues

This release contains the following resolved issues:


Callback

In a User Terminated scenario, after the call is connected to the customer and if the customer hangs up before being connected to the agent, the callback disposition is now reported as COMPLETED.ABANDONED_IN_QUEUE. Previously, the disposition was incorrectly set to COMPLETED.FAILED_TO_CONNECT_CUSTOMER. (GMS-4178)



Upgrade Notes

After upgrading to release 8.5.106.18, update the DFM files as detailed here to ensure correct callback processing.

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This page was last modified on December 16, 2016, at 09:33.