Genesys Mobile Services Release Notes
|Release Date||Release Type||Restrictions||AIX||Linux||Solaris||Windows|
This release includes only resolved issues.
This release contains the following resolved issues:
In a User Terminated scenario, after the call is connected to the customer and if the customer hangs up before being connected to the agent, the callback disposition is now reported as COMPLETED.ABANDONED_IN_QUEUE. Previously, the disposition was incorrectly set to COMPLETED.FAILED_TO_CONNECT_CUSTOMER. (GMS-4178)
After upgrading to release 18.104.22.168, update the DFM files as detailed here to ensure correct callback processing.