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Genesys Mobile Services Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
10/21/16 General X X

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What's New

This release contains the following new features and enhancements:


  • New Callback status–related change notification events are now available. See the reference list for details.
  • New service and configuration options have been added to recover old callbacks. See the new GMS callback section and the service option reference for details.

Resolved Issues

This release contains the following resolved issues:

Genesys Mobile Services

GMS now uses enhanced pulling to ensure that interactions are pulled for a specific strategy and not for a view. Because of this, GMS no longer checks to see that the interaction view is removed in the inbound chat service. (GMS-3646)

GMS can now use backup instances for ORS nodes listed in the Connections tab. (GMS-3848)

Pulse reporting statistics for callback outbound calls for Virtual Queues (VQ) are now set correctly. (GMS-3355)


Attached data keys for reporting are now attached to callback calls if the SCXML plugin returns action=route_to_rp. (GMS-3835)

The new _on_route_done_delay parameter now allows delays when fetching user data from a WaitForTarget strategy after the target was selected. This option ensures that user data is consistently added to the interaction. Previously, user data was not always attached to the interaction. (GMS-3427)

GMS is now able to submit a callback request to another ORS URL using the list of ORS URLs set in the _ors service option. (GMS-3929)

Logout is now correctly handled in the Service Management UI for Firefox. In version, with Firefox, you could not log in again after logout. (GMS-3800)

Upgrade Notes

To upgrade to release from earlier 8.5.10x.xx versions, you may have to deploy manually the Cassandra schemas.

This page was last edited on May 17, 2018, at 13:32.
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