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8.5.102.16

Genesys Mobile Services Release Notes

Release Date Release Type Restrictions AIX HP-UX PA HP-UX IPF Linux Solaris Windows
08/13/15 Hot Fix X X

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What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

Genesys Callback


Now, if you set the _urs_xfer_data_keys option, the Callback Service retrieves data from the URS virtual interaction and copies these data to the real interaction prior to its routing to the agent. Previously, URS data was not attached to the real call prior to its redirection. (GMS-2490)


Context Services

When using the Journey Timeline Plugin for Workspace Desktop Edition, the Journey Timeline panel now correctly displays the service's content. (GMS-2484)


Genesys Mobiles Service

Now, GMS properly connects or reconnects to LCA. (GMS-2494)


The RAM SIZE value is now correctly set in the launcher.xml file when Chat Server only mode is chosen. (GMS-2457)


When Genesys Mobile Services (GMS) is under load because of chat sessions processing, refresh operations are no longer blocked for these chat sessions. (GMS-2346)


Upgrade Notes

No special procedure is required to upgrade to release 8.5.102.16.


Supported Languages

The following table lists the languages supported by this release.

ARA CSY CHS CHT DEU ENU ESN FRA FRC ITA JPN KOR PLK PTB RUS TRK
X X X

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This page was last modified on August 13, 2015, at 09:19.