Genesys Knowledge Center Deployment Guide

Tip

The latest version of our documentation (titled “Current”) relates to release 9.0.x.

What is Genesys Knowledge Center

Provides an overview of the Knowledge Center functionality and architecture:

• What is Genesys Knowledge Center
• Genesys Knowledge Center Components
• High-level architecture
• Terminology

Planning your Deployment

Describes major considerations while planning a deployment of your Knowledge Center cluster:

• Prerequisites
• Sizing Information
• Hardware Recommendations
• Software Configuration
• Multi-Tenancy

Installation and Deployment

Step-by-step guide of Knowledge Center service deployment (see main page for full list):

• Before You Begin
• Configuring the Knowledge Center Cluster Application
• Installing the Server
• Installing the CMS
• Installing the Workspace Plugin

Post Installation and Deployment

Describes tuning options and additional functionalities to tune the Knowledge Center to your business needs:

• Access Permissions
• Configuration Options
• Load Balancing Configuration
• Security
• Translation Service
• GEO Location
• UTF8
• Supported Languages

Knowledge Center in Production

Tips & tricks on operating your Knowledge Center cluster in production:

• Monitoring Knowledge Center
• Sample UI
• Importing Data into the Knowledge Center Server