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You can configure your Knowledge Center Servers and Knowledge Center CMS to support UTF-8 in Configuration Server, which in turn supports multi-language categories.

Configuring a UTF-8 Connection to Configuration Server

Complete the following steps for your Knowledge Center Servers.


  • Your version of Configuration Server supports UTF-8. For details, see the compliant versions for mandatory components.


  1. Navigate to the installation directory for your Knowledge Center Server and open the setenv.bat file for Windows — or the setenv.sh file for Linux — with a text editor. For example: Path to installation directory/server/setenv.bat.
  2. Find the following string: :: set JAVA_OPTS=%JAVA_OPTS% -Dgenesys.cfgServerUseUtf8=true.
  3. Remove the two colons (::) at the start. This converts the string from a comment to a command to use UTF-8. Your string should now look like this: set JAVA_OPTS=%JAVA_OPTS% -Dgenesys.cfgServerUseUtf8=true
  4. Save your changes.


This page was last edited on May 29, 2018, at 20:32.
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