Jump to: navigation, search

Genesys Knowledge Center Quick Start Guide

Tip
The latest version of our documentation (titled “Current”) relates to release 9.0.x.

Welcome to the Genesys Knowledge Center Quick Start Guide. This guide will help you get Genesys Knowledge Center up and running quickly by installing and working with the sample knowledge base.

Overview

The fastest way to get started with Knowledge Center is to create a sample knowledge base and try it out. After you install Knowledge Center Server, you can find the sample knowledge base in the <Knowledge Center Server Installation Folder>\server\tools\indexer folder. At that point, you can create a new knowledge base in Genesys Administrator or Knowledge Center CMS and import documents into it using the tool shipped with the Knowledge Center Server. After these steps, you are ready to work with the basic features of Knowledge Center .

For a more in-depth overview of Knowledge Center, you can read the Knowledge Center Components topic in the Deployment Guide.

Before you begin

  1. Review the prerequisites and make sure your Genesys environment meets the requirements
  2. Install Elasticsearch 6.2 cluster
  3. Install Relational Database Management System (RDBMS) from the list of supported databases by Genesys Knowledge Center CMS

Setting up your Knowledge Center

Start

  1. Configure Knowledge Center Cluster.
    Important
    Please specify the planned host and port for the Knowledge Center Server as the host and default port of the Knowledge Center Cluster. This allows the system to work without the load-balancer.
  2. Configure the Knowledge Center Server applications and install the server nodes (first 4 steps of that procedure).
  3. Install Knowlege Center CMS.
  4. Create agent that will be used to work with the knowledge by following [+] these steps
  5. Create agent that will be used to work with the Knowledge Center CMS by following [+] these steps
  6. Start your Knowledge Center CMS instance:
    • To start your servers from Genesys Administrator follow [+] these steps
    • To start your servers using the provided start script (server.bat on Windows and server.sh on Linux) follow [+] these steps
  7. Create your first knowledge base in Knowledge Center CMS by following [+] these steps
  8. Start your knowledge Center Server instance:
    • To start your servers from Genesys Administrator follow [+] these steps
    • To start your servers using the provided start script (server.bat on Windows and server.sh on Linux) follow [+] these steps
  9. Import first knowledge into your knowledge base by following [+] these steps
    Important
    The example below imports knowledgeFAQ.xml that is shipped with Knowledge Center Server into the knowledge base named knowledgefaq on behalf of the agent named knowledge. The most recent version of the frequently asked questions is downloadable from here.


End

Using the Sample UI

Congratulations! You are ready to use Genesys Knowledge Center. For sandbox testing, try using the Sample UI web application, whose components are available at:

  • http://host:port/gks-server—The Knowledge Center Server
  • http://host:port/gks-sample-ui—The Sample UI sandbox
Sample UI Main Questions

For more information on using the Sample UI, consult the Deployment Guide.

Feedback

Comment on this article:

blog comments powered by Disqus
This page was last modified on June 6, 2018, at 12:11.