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Viewing Metrics with JMX

You can use JConsole to view metrics provided by your Knowledge Center Server. To do this, you can start Knowledge Center Server as a:

Once you have connected, you can view your metrics in a JConsole JMX panel.

You may also want to look into some of the other tools that are available for viewing your Knowledge Center metrics.



Connect to Knowledge Center started as a local java process.

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  1. Run jconsole.exe from the jdk/bin directory.
  2. In the New Connection dialog, specify the Knowledge Center launcher java process.

    If the Knowledge Center Server was started via a BAT file in the same host where the JMX console is opened, this launcher process is the com.genesys.launcher.bootstrap.Bootstrap process from the Local Process list.

Connect to Knowledge Center Server started on a remote host.

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If the Knowledge Center Server was started remotely as a server, follow these steps:

  1. Run jconsole.exe from the jdk/bin directory.
  2. Open setenv.bat and uncomment all of the lines under the line that begins:
    :: Uncomment for enabling JMX
  3. Save your changes.
  4. Restart the Knowledge Center Server application.
  5. Specify host:JMX port in the Remote Process section, as shown in the screenshot on the left.

Connect to Knowledge Center started as a Windows service.

If Knowledge Center Server is started as a Windows service, you should first stop the service, reinstall it, and restart it, as shown in these steps:
  1. Stop the service.
  2. Open setenv.bat and find the service name in the line that says SVC_NAME=.
  3. Run this command to remove the service:
    server.bat -service <service name> remove
  4. Open setenv.bat and uncomment all of the lines under this one:
     :: Uncomment for enabling JMX Remote. Memorize JMX port.
  5. Save your changes.
  6. Run this command to install the service:
    server.bat -service <service name> install
  7. Start the service.
  8. Specify host:JMX port in the Remote Process section, as shown in the above screenshot.

Open the JMX panel to view the metrics.

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  1. Click Connect in the New Connection dialog. The JMX panel opens.
  2. Open the MBeans tab and expand com.genesyslab.wme.metrics. All of the Knowledge Center metrics are there.
  3. To refresh the metrics, click Refresh.

Other Tools

We have just explained how to use the JConsole tool bundled with Oracle Java (TM) to view your metrics, but there are several other tools you can use to do this:

  • The EJTools JMX Browser
  • Panoptes
  • jManage
  • MC4J
  • Zabbix

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This page was last modified on May 29, 2018, at 12:32.