Configure Resource Access Point for Knowledge Center CMS Load-Balancer

If you plan to use several instances of Knowledge Center CMS or use it with Universal Constance Server for Standard Responses you'll need to set up an external Load-Balancer and/or configure a Resource Access Point (RAP).

Importing the Load-Balancer Resource Access Point Template

Start

1. Open Genesys Administrator and navigate to Provisioning > Environment > Application Templates.
2. In the Tasks panel, click Upload Template.
   
   
3. Click Add and choose application template (APD) file to import window, click Add.
4. Browse to the CMS_LB_Resource_Access_Point.apd file. Click Open.
   The New Application Template panel opens:
   
5. Click Save & Close.

End

Creating the Load-Balancer Resource Access Point Application

Prerequisites

• You completed Importing the Load-Balancer Resource Access Point Template.

Start

1. Open Genesys Administrator and navigate to Provisioning > Environment > Applications.
2. In the Tasks panel, click Create New Application.
   
3. In the Select Application Template panel, click Browse for Template and select the CMS_LB_Resource_Access_Point template that you imported in Importing the Load-Balancer Resource Access Point Template. Click OK.
   
4. The template is added to the Select Application Template panel. Click Next.
5. In the Select Metadata file panel,
   1. click Browse
   2. click Add
   3. select the CMS_LB_Resource_Access_Point.xml file
   4. Click Open
6. The metadata file is added to the Select Metadata file panel. Click Next.
7. In Specify Application parameters:
   1. Enter a name for your application. For instance, "Genesys Knowledge CMS Load-Balancer RAP"
   2. Make sure that State is enabled
   3. Select the Host on which the Access Point will reside
   4. Click Create
      
8. The Results panel opens.
9. Enable Opens the Application details form after clicking 'Finish' and click Finish. The Load-Balancer Resource Access Point application form opens and you can start configuring its properties.
   

End

Configuring the Load-Balancer Resource Access Point Application

Prerequisites

• You completed Creating the Load-Balancer Resource Access Point Application.

Start

1. If your Load-Balancer Resource Access Point application form is not open in Genesys Administrator, navigate to Provisioning > Environment > Applications. Select the application defined for the Load-Balancer Resource Access Point and click Edit.
2. Expand the Server Info pane.
3. In the Tenant section, click Add and select your tenant. For instance, Environment. Click OK. (Tenant should be same as for previously created Genesys Application cluster <link to chapter about installing Cluster> )
4. If your Host is not defined, click the lookup icon to browse to the hostname of your application, which should point to the host where you plan to locate your external Load-Balancer or CMS server.
   
5. In the Listening Ports section, create the default port by clicking Add. The Port Info dialog opens.
   1. Enter the Port. For instance, 9090 (use value of http port of your external Load-Balancer or CMS server).
   2. Click OK. The default port appears in the list of Listening ports.
   
6. Ensure the Working Directory and Command Line fields contain "." (period).
   
7. Click Save.
8. The Confirmation dialog for changing the application's port opens. Click Yes.
9. Select the Options tab.
   • Make sure the following options are set in the [resource] section:
     • [resource]/type=loadbalancer
     • [resource]/solution=cms

   

10. Click Save & Close. If the Confirmation dialog opens, click Yes.

End

Configuring the Knowledge Center Cluster for Use with Load-Balancer

Prerequisites

• You completed Configuring the Load-Balancer Resource Access Point Application.

Start

1. Navigate to Provisioning > Environment > Applications. Select the application defined for the Knowledge Center Cluster and click Edit.
2. In the Connections section of the Configuration tab, click Add. The Browse for applications panel opens. Select a Genesys application defined as a Load-Balancer Resource Access Point, then click OK.
3. Select added connection to application, click Edit and ensure that the default connection port selected as ID
4. Click Save & Close. If the Confirmation dialog opens, click Yes
   

End