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Terminology

Term Meaning
cluster Set of the Knowledge Center Servers that are working together using the same knowledge.
knowledge base Collection of your knowledge sharing same taxonomy (set of categories) and covering same domain/sub-domain.
node One instance of the Genesys Knowledge Center Server.
replica backup shard of data used to guarantee data redundancy.
shard The way to divide your knowledge base on chunks that can be distributed between different servers.

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This page was last modified on May 29, 2018, at 12:32.