Configuring Resource Access Points

Genesys Knowledge Center requires two types of Resource Access Points to be configured:

• Elasticsearch Resource Access Point - used by the Knowledge Center Server to access the Elasticsearch cluster
• CMS Resource Access Point - used by Genesys components (for example, Universal Contact Server 9.1) to access the Knowledge Center CMS nodes within a cluster

Elasticsearch Resource Access Point Configuration Options

In section resource:

• option type must be set to value "elasticsearch".

For more information see Configure access to Elasticsearch.

CMS Resource Access Point Configuration Options

CMS Resource Access Point must have following options configured:

In section resource

• option type must be set to value "loadbalancer".
• option solution must be set to value "cms".