This page was last edited on December 16, 2021, at 16:57.
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Your lead or your administrator can send messages directly to you or your group by using the Workspace Broadcast Message function. You might receive business-type messages or system-type messages.
Examples of business messages include:
Examples of system messages include:
If you receive a message, a Message Preview interactive notification is displayed on your desktop.
Message priority might be indicated by one or more of the following methods:
If a Message Preview interactive notification is displayed on your desktop, you can do one of the following:
You can display the Message Window by clicking Show in the Message Preview or by double-clicking the message in the My Messages area of the Main Window.
The Message Window contains the full content of a message that has been directed to you or your group. As well as displaying the content of the message, the Message Window also might contain the following information:
The My Messages view of the Main Window provides you with up-to-date information about the status of your contact center, changes related to your activities, and business messages sent by your leads.
In the Main Window, click the Access and use Workspace supporting views button () to display the Supporting Views menu, then select My Messages.
In the My Messages view, the messages are displayed in a scrolling list with the most recent message on the top.
Depending on the configuration if your system, you might be able to mark messages as read/unread or delete messages. To do this, right click the message in the message view and select Mark as Read, Mark as Unread, or Delete from the context menu.
The Workspace Desktop Edition User's Guide (English only) provides detailed lessons for using all the features of Workspace. You might find the following lessons useful: