My Statistics
The My Statistics tab of the Main Window displays the list of your Key Performance Indicators (KPIs). You can also access your KPIs in the Statistics Gadget.
The statistics defined as KPIs could also be evaluated for the agent groups of which you are a member. Your performance is displayed in the Personal column, and the statistic value for each Agent Group is displayed in a column with the name of the agent group as the column header.
Click column heads to change the sort order of the KPIs.
The My Statistics tab displays your current KPIs and a summary of the KPIs of your work group(s). The My Statistics tab enables you to compare your performance with the overall performance of the group(s) to which you belong.
A warning icon is displayed in the left-most column of the row. The warning icon is displayed if the evaluation of your performance for the KPI goes beyond the expected warning level for the KPI (
).
An error icon might be displayed next to a KPI if the evaluation of the performance is below the expected error level for the KPI
(
).
If a statistic has been configured incorrectly, the background of the statistic becomes red and the error icon is displayed. You should report errors immediately. The reason for the problem is displayed in a tooltip if you place your mouse pointer over the problematic statistic row.