Summary_Resource_State_Reason Subject Area
This subject area represents agent resource state reasons, summarized to the media type.
Subject Area Dimensional Model Tables
Table/View | Description |
---|---|
DATE_TIME | Allows facts to be described by attributes of a calendar date and 15-minute interval. |
MEDIA_TYPE | Allows facts to be described based on media type, such as Voice. |
RESOURCE_ | Allows facts to be described based on the attributes of contact center resources. |
RESOURCE_GROUP_COMBINATION | Allows facts to be described based on the membership of resources in a combination of resource groups. |
RESOURCE_STATE | Allows facts to be described by the states of the contact center resources. |
RESOURCE_STATE_REASON | Allows facts to be described by the state reason of the associated agent resource. |
SM_RES_STATE_REASON_FACT | Represents agent resource state reasons, summarized to the media type. |
This page was last edited on June 22, 2022, at 23:41.
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