In the Column List:
- P = Primary key
- M = Mandatory field
- F = Foreign key (where the term is used loosely to indicate a surrogate key reference to a field in another table, not a formal constraint)
- DV = Default value
Table POST_CALL_SURVEY_DIM_1
Description
This dimension table enables interaction resource facts to be described based on the scores customers assign to the call, agent, product, and company during post-call survey.
The POST_CALL_SURVEY_DIM_* tables are not part of the default Genesys Info Mart database schema. In deployments that rely on Genesys Info Mart for reporting on Post-Call Survey user data that may come attached with interactions, use the applicable Genesys-provided make_gim_post_call_survey*.sql script to add these tables to the schema.
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Column List
| Column | Data Type | P | M | F | DV |
|---|---|---|---|---|---|
| ID | NUMBER(10) | X | X | ||
| TENANT_KEY | NUMBER(10) | X | X | ||
| CREATE_AUDIT_KEY | NUMBER(19) | X | X | ||
| SURVEY_IAGENTSCORE | VARCHAR2(32 CHAR) | X | -1 | ||
| SURVEY_ICOMPANYSCORE | VARCHAR2(32 CHAR) | X | -1 | ||
| SURVEY_ICALLSCORE | VARCHAR2(32 CHAR) | X | -1 | ||
| SURVEY_IPRODUCTSCORE | VARCHAR2(32 CHAR) | X | -1 | ||
| SURVEY_IQ1 | VARCHAR2(32 CHAR) | X | -1 |
ID
The primary key for this table.
TENANT_KEY
The surrogate key that is used to join the TENANT dimension to the fact tables to indicate the tenant of the IRF or MSF resource. The value of this field is identical to the value that is in the IRF or MSF record that is identified by the INTERACTION_RESOURCE_ID value. This value can be used to restrict data access.
CREATE_AUDIT_KEY
The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data creation. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools — that is, applications that need to identify newly added data.
SURVEY_IAGENTSCORE
Modified: 8.5.010 (in Microsoft SQL Server, data type modified in single-language databases)
Based on KVP: survey_iAgentScore
The score assigned to the agent by the customer during post-call survey.
SURVEY_ICOMPANYSCORE
Modified: 8.5.010 (in Microsoft SQL Server, data type modified in single-language databases)
Based on KVP: survey_iCompanyScore
The overall score assigned to the company by the customer during post-call survey.
SURVEY_ICALLSCORE
Modified: 8.5.010 (in Microsoft SQL Server, data type modified in single-language databases)
Based on KVP: survey_iCallScore
The score assigned to the call by the customer during post-call survey.
SURVEY_IPRODUCTSCORE
Modified: 8.5.010 (in Microsoft SQL Server, data type modified in single-language databases)
Based on KVP: survey_iProductScore
The score assigned to the product by the customer during post-call survey.
SURVEY_IQ1
Modified: 8.5.010 (in Microsoft SQL Server, data type modified in single-language databases)
Based on KVP: survey_iQ1
The answer from the caller to Integer-response question 1 during a post-call survey.
Index List
| CODE | U | C | Description |
|---|---|---|---|
| I_POST_CALL_SURVEY_DIM_1 | X | Improves access time. |
Index I_POST_CALL_SURVEY_DIM_1
| Field | Sort | Comment |
|---|---|---|
| TENANT_KEY | Ascending | |
| SURVEY_IAGENTSCORE | Ascending | |
| SURVEY_ICOMPANYSCORE | Ascending | |
| SURVEY_ICALLSCORE | Ascending | |
| SURVEY_IPRODUCTSCORE | Ascending | |
| SURVEY_IQ1 | Ascending |
Subject Areas
No subject area information available.