Resource_Skill Subject Area
This subject area represents the skill resumes of agent resources.
Subject Area Dimensional Model Tables
|DATE_TIME||Allows facts to be described by attributes of a calendar date and 15-minute interval.|
|RESOURCE||Allows facts to be described based on the attributes of contact center resources.|
|RESOURCE_SKILL_FACT view||Describes an agent's skills and proficiency levels.|
This page was last modified on August 29, 2016, at 14:57.