Mediation_Segment Subject Area
This subject area represents interaction activity from the perspective of contact center queues (ACD queues, virtual queues, interaction queues, and interaction workbins) and groups thereof.
Subject Area Dimensional Model Tables
|DATE_TIME||Allows facts to be described by attributes of a calendar date and 15-minute interval.|
|INTERACTION_TYPE||Allows facts to be described based on interaction type, such as Inbound, Outbound or Internal.|
|MEDIATION_SEGMENT_FACT||Describes interaction activity with respect to ACD queues, virtual queues, interaction queues, and interaction workbins.|
|MEDIA_TYPE||Allows facts to be described based on media type, such as Voice.|
|RESOURCE||Allows facts to be described based on the attributes of contact center resources.|
|RESOURCE_GROUP_COMBINATION||Allows facts to be described based on the membership of resources in a combination of resource groups.|
|TECHNICAL_DESCRIPTOR||Allows facts to be described by the role of the associated contact center resource and the technical result of the association.|
|WORKBIN||Allows facts to be described based on the type and owner of the workbin instance, such as an agent, a place, or a group thereof.|
This page was last modified on 29 August 2016, at 14:57.