Summary_Resource_Session Subject Area
This subject area represents agent resource media sessions from login to logout, summarized to the media type.
Subject Area Dimensional Model Tables
|DATE_TIME||Allows facts to be described by attributes of a calendar date and 15-minute interval.|
|MEDIA_TYPE||Allows facts to be described based on media type, such as Voice.|
|RESOURCE||Allows facts to be described based on the attributes of contact center resources.|
|RESOURCE_GROUP_COMBINATION||Allows facts to be described based on the membership of resources in a combination of resource groups.|
|SM_RES_SESSION_FACT||Represents agent resource media sessions from login to logout, summarized to the media type.|
This page was last modified on August 29, 2016, at 14:57.