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GIM-SA-SummaryResourceState-Ora.png

Summary_Resource_State Subject Area

This subject area represents agent resource states, summarized to the media type.

Summary_Resource_State Subject Area View Large

Subject Area Dimensional Model Tables

  
Table/View Description
DATE_TIME Allows facts to be described by attributes of a calendar date and 15-minute interval.
MEDIA_TYPE Allows facts to be described based on media type, such as Voice.
RESOURCE Allows facts to be described based on the attributes of contact center resources.
RESOURCE_GROUP_COMBINATION Allows facts to be described based on the membership of resources in a combination of resource groups.
RESOURCE_STATE Allows facts to be described by the states of the contact center resources.
SM_MEDIA_NEUTRAL_STATE_FACT Represents agent resource states, summarized across all media.
SM_RES_STATE_FACT Represents agent resource states, summarized to the media type.

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This page was last modified on August 29, 2016, at 13:57.