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Genesys Info Mart Views
Genesys Info Mart provides the following predefined views for reporting purposes:
||Allows facts to be described based on attributes of an outbound campaign calling list.|
||Describes the association of a calling list to an outbound campaign.|
|CAMPAIGN||Allows facts to be described based on attributes of an outbound campaign.|
||Allows facts to be described based on the membership of resources in resource groups or membership of places in place groups.|
||Describes the association of an agent or place group to an outbound campaign.|
|PLACE||Allows facts to be described by the attributes of a place.|
||Describes the membership of places in place groups.|
||Describes the membership of resources in resource groups.|
||Describes an agent's skills and proficiency levels.|
|SKILL||Allows facts to be described by the attributes of a skill.|
|TENANT||Allows facts to be described based on attributes of a tenant. The TENANT dimension is used in a multi-tenant deployment to filter facts and dimensions into tenant-specific views--allowing each tenant to see only their own data.|
In addition to the predefined views described in this document, tenant-specific views can be added to the Genesys Info Mart database schema. For more information, see Genesys Info Mart Tenant Views.